Service Desk Specialist

Job description

Scheck Hillel Community School, a large Orthodox Jewish community school located in sunny North Miami Beach, Florida is currently accepting resumes for an experienced full time Service Desk Specialist for the 2025-2026 school year. Scheck Hillel is a nationally recognized college preparatory and Jewish community school located in North Miami Beach, Florida. Our well-rounded, rigorous, dual curriculum program serves over 1,300 students in PKT through 12th grade. As a Blue Ribbon School of Excellence, we attract and retain a diverse faculty who demonstrate professional excellence with an unwavering commitment to delivering an education of unsurpassed quality. As a community school, we understand that our school isn't just about education, it's about the whole child. The Service Desk Specialist supports students, faculty, and staff across a PK–12 learning environment. This role is responsible for advanced technical troubleshooting, systems administration, infrastructure support, escalation management and audio visual. Key Responsibilities • Provide technical support for Windows, macOS, ChromeOS, iOS, and Android devices. • Support the end to end help desk lifecycle. Troubleshoot and resolve issues related to: • Google Workspace for Education and Microsoft O365. • Network connectivity (wired and wireless) • Managed Print services, projectors, VoIP phones, A/V equipment, Smartboards and classroom technology. • User accounts, permissions, and group policies administration. • Server and virtualization environments (VMware, Hyper-V, WIN2019 – 2025 server) • Audio, visual • Install, configure, and maintain endpoint devices, applications, and system updates. • Assist with administration of: • Active Directory and identity management • DNS, DHCP, VLANs • Backup systems and disaster recovery operations • Security tools such as RMM/EDR, MDM, and content filtering • Support school technology initiatives, assessments, and classroom technology integrations. • Maintain documentation for procedures, inventory, and configuration standards. • Drive continuous systems and process improvement • Proactively monitor systems to identify and resolve issues before impact • Other duties may be assigned by supervisor or designee Qualifications • Two plus years of professional IT client service support. • Strong knowledge of: • Windows Server (2019/2022/2025) • Active Directory, Group Policy, and authentication protocols • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi) • Google Workspace Admin Console, Microsoft 365 Admin Center, Microsoft Entra. • Virtualization platforms (VMware / Hyper-V) • Experience supporting mixed device environments (Windows, Mac, Chromebooks). • Familiarity with RMM/MDM systems such as Datto, Mosyle, audio visual, or similar. • Understanding of basic security frameworks, EDR, MDR. • Ability to support classroom A/V systems and instructional technology. • Experience with supporting / setting up meeting technology, video, Live streaming, audio. • Excellent communication and customer service skills, especially in an educational setting. • Ability to work independently and handle multiple priorities. • Ability to support high visibility school social and academic events i.e., A/V, microphones, live streams, and presentations. • Experience with asset lifecycle management • Key Characteristics: • Highly proactive and self-driven • Solution-oriented with a focus on permanent fixes • Operationally excellent and detail-oriented • Strong communicator • Calm, positive, and effective under pressure • Skilled in working with students and teachers • Ability to work occasionally after hours and weekends. Preferred Skills • Experience in a PK–12 school or higher education environment. • Knowledge of Chrome Workspace, Microsoft and education-specific platforms. • Experience with firewall platforms (Fortinet). • Experience with RMM (Kaseya, Datto, etc.). • Relevant certifications (ITIL4, CompTIA Network+/Security+, Google Workspace Administrator, Microsoft, VMware, etc.). Work Environment • In-person role, on site, no hybrid accommodations, supporting classroom, office, and campus wide technology. • Ability to work after-hours including weekends in support of school events, maintenance windows, upgrades, and emergencies. • Ability to lift/move equipment (up to ~40 lbs).