Medical Guardian Project Manager

Job description

Full Time Salaried Position ($45,000) Metairie, LA Supervisor: Chief Impact Officer Organization: Established over 75 years ago, Jewish Family Service is a "whole person environment," serving the residents of Greater New Orleans without regard to race, religion, disability, gender, or sexual orientation. Jewish Family Service of Greater New Orleans (JFS) is a constituent agency of the Jewish Federation of Greater New Orleans and a community impact partner of United Way of Southeast Louisiana. Why Work for JFS? JFS strongly believes in a work/life balance and offers an outstanding benefits package. JFS subsidizes 80% of employee medical, dental, and vision insurance, offers matching contributions through a 403b plan, and annually includes 15 vacation days and 10 days of sick leave. JFS is closed most Federal and Jewish holidays. Job Description: The Medical Guardian Project Manager is a motivated and proactive professional dedicated to improving the safety and independence of older adults in the community. This entry-level position manages the Medical Guardian Personal Emergency Response System (PERS), a life-enhancing device that allows older adults to live safely, comfortably, and independently. Job Duties: - Daily Management: Manage the electronic personal emergency response system program; manage day-to-day sales, marketing, customer service/support, and administrative processes; travel to customer homes to complete device installations; track equipment service issues, incident reports, maintain Medical Guardian inventory, process new subscribers, deactivate returned devices, oversee incoming intake calls - Marketing: Draft an annual strategic marketing plan with specific benchmarks for growth; represent JFS at community functions and events; seek input from all providers and JFS staff, customers, and the JFS board - Finance: Collaborate with the CFO and Donor Client Services Manager on budget development and monitoring, accounts payable and accounts receivable - Volunteer Management: Assist in recruiting and training new Medical Guardian volunteers; supervise the specific responsibilities delegated to these volunteers Minimum Qualifications: Bachelor's degree required, preferably in a related field; minimum 2 years of customer service experience; minimum 1-2 years of marketing experience; ability to capture and analyze data and identify key performance indicators; excellent written and communication skills including public speaking; computer skills including MS Word, Excel, and cloud-based provider software; must have valid driver's license. Please send cover letter, resume, and 3 professional references to [email protected].