Client Services Supervisor

Job description

Job Title: Supervisor, Client Services – Companions & Homemakers Job Objective: The Supervisor, Client Services is responsible for coordinating and overseeing the delivery of high-quality non-medical home care services. This role manages client intake and service planning while providing supervision, training, and support to Companions, Homemakers, and Aides. Essential Job Functions: Client Intake & Service Coordination • Conduct initial intake of client requests for services • Conduct initial in-home meetings with clients and families to assess needs and safety considerations • Develop, review, and update service plans and task lists • Serve as a primary point of contact for clients and families regarding service questions • Document client communications and service updates in the electronic client record Staff Supervision & Training • Coordinate and conduct orientation for newly hired Companions, Homemakers, and Aides • Provide supervision, support, and guidance to caregiving staff • Evaluate the performance of personnel and provide feedback and coaching • Participate in recruitment, interviewing, and selection of caregiving staff Quality Assurance & Field Supervision • Conduct on-site supervisory visits in client homes to observe caregiver performance • Perform periodic service evaluations with clients • Identify and address service concerns, safety issues, or deviations from the care plan Performance Expectations • Conduct supervisory visits within the first 30–60 days of service initiation • Maintain timely documentation of client visits, supervisory observations, and service plan updates • Respond promptly to client concerns, service issues, or caregiver performance matters Minimum Qualifications: • College degree preferred or equivalent relevant experience • Experience in home care, healthcare, senior services, or related field • LPN or other healthcare credentials desirable • Valid driver's license and reliable transportation required • Demonstrated customer service and communication skills