Keyholder

What you’ll do as a Keyholder
You’ll embody our brand standards and core values by consistently delivering best-in-class, exceptional customer service to every person, every time
You’ll create a personalized and memorable experience for each and every customer, expanding on love of travel to further drive community and connection
You’ll take accountability for the success of in-store processes and operations
You’ll meet individual KPI expectations and sales goals, while also supporting overall store success
You’ll lead, support, and guide a team of retail associates
You’ll assist with onboarding new hires ensuring their training enables them to meet customer experience standards
You’ll coach and give feedback to team members to support their development, enabling them to better support customers and store operations
You’ll partner with store management to assist with marketing events and programming at the store

Who you are
You’re a growing retail, customer service, or hospitality leader who inspires others, drives results, fosters learning, and can support the development of a team
You’re an excellent communicator who is comfortable using coaching and feedback to develop team members
You’re an excellent collaborator with a passion for people; uniting the team to work together
You’re reliable, effective, and add value to the business
You’re solution oriented; you are resourceful with commitment to following through
Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift