Sr. Implementation Manager

This is a hybrid role where the employee is expected to be in office on Wednesdays.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Core Implementation Ownership

Lead end-to-end implementations for CMMS and multi-product customers, including CMMS, Safety, Fleet, Learn, Edge, Nova, and provider integrations.
Serve as the primary project owner and strategic advisor, accountable for delivery quality, scope management, and on-time go-live success.
Scope, plan, and lead implementation optimization projects, including re-deployments, phased rollouts, and advanced configuration use cases.
Establish strong executive-level relationships with customer sponsors, stakeholders, and project teams.

Advanced AI & Data Leadership

Expertly leverage AI-driven tools to structure, clean, standardize, and transform complex datasets at scale.
Design and execute advanced data migration strategies, including multi-system normalization, hierarchy modeling, and validation frameworks.
Apply UpKeep’s AI Intelligence Suite to automate manual workflows, improve operational efficiency, and elevate customer maintenance strategies.
Identify opportunities to introduce or pilot new AI-enabled onboarding methods to improve speed, accuracy, and scalability.

Mentor and coach Implementation Managers on consultative delivery, AI-assisted data formatting, and complex project execution.
Contribute to the development and refinement of implementation playbooks, templates, and best practices, including AI and automation workflows.
Share lessons learned and delivery insights to continuously improve implementation processes and customer outcomes.

Cross-Functional & Strategic Impact

Partner closely with Product, Sales, Support, and Engineering to support new product launches, pilots, and advanced onboarding motions.
Advocate for customer needs and implementation insights to influence product and process improvements.
Support pre-sale and post-sale alignment for complex customers when needed.

EXPERIENCE
Bachelor’s Degree a plus in business, communications, or a related field
4+ years experience implementing enterprise SaaS solutions or leading complex customer deployments
Proven ability to manage high-complexity, multi-stakeholder implementation projects
Strong experience with data migration, integrations, and advanced configuration use cases
Experience using Salesforce and project management tools

KNOWLEDGE & SKILLS
Fluency in English and Spanish (spoken and written) highly preferred
Advanced project management expertise, including scope, risk, dependency, and stakeholder management
Strong analytical and problem-solving skills, especially related to data structure and system design
Deep understanding of SaaS platforms, cloud technologies, and enterprise customer needs
Excellent written, verbal, and executive-level communication skills
Ability to operate independently in ambiguous environments while driving clarity and outcomes

DESIRED BEHAVIORS
Acts as a multiplier for the team, raising the bar for delivery quality and execution
Proactively identifies opportunities to improve processes through AI, automation, and standardization
Demonstrates ownership, accountability, and a strong bias toward action
Communicates with clarity, confidence, and professionalism across all levels
Embodies UpKeep’s values and contributes positively to team culture and collaboration