Senior Software Engineer

Responsibilities:

Design, develop, and maintain end-to-end portal solutions, primarily in Ruby on Rails, that support endpoint health, troubleshooting, and remediation workflows
Own delivery, quality, reliability, and maintainability of portal-side features within Endpoint Services’ domain
Build and improve portal workflows, views, notifications, and configuration surfaces that make agent health signals actionable at fleet scale
Partner closely with agent engineers to translate backend health signals, diagnostics, and platform capabilities into effective customer-facing and internal experiences
Collaborate with product management and stakeholders across the organization to break down endpoint and platform requirements into well-scoped technical work
Contribute to technical design discussions and propose practical solutions that balance usability, correctness, maintainability, and delivery speed
Write high-quality, well-tested code; participate in code reviews; and help raise the bar for engineering excellence on the team
Partner with Support and customer-facing teams to improve troubleshooting workflows, reduce investigation friction, and help resolve production issues
Collaborate cross-functionally with other teams to define the data models, internal APIs, and interfaces needed to support scalable portal experiences
Help shape user-facing experiences around fleet health visibility, degraded state surfacing, partner notifications, and remediation guidance
Help drive larger efforts by breaking down ambiguous problems, validating designs, and serving as a technical point of contact for stakeholders

What You Bring To The Team:

8+ years of experience developing complex software products or platform capabilities
5+ years of experience building production software in Ruby on Rails
Experience with relational databases such as Postgres and ORMs such as ActiveRecord
Experience building customer-facing or internal platform capabilities that translate backend systems, health signals, or operational workflows into scalable product experiences
Excellent technical, diagnostic, and troubleshooting skills in distributed systems and production environments
A strong sense of ownership and responsibility for delivering high-quality, maintainable software
Experience working across team boundaries, especially in roles that connect backend or platform systems with customer-facing product, portal, or operational experiences.
Experience using AI coding agents to accelerate development
Interest in broadening into endpoint development, with the capacity and willingness to learn the agent-side domain over time

What We Offer:

100% remote work environment - since our founding in 2015
Generous paid time off policy, including vacation, sick time, and paid holidays
12 weeks of paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with a 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for all full-time employees
One-time $500 reimbursement for building/upgrading home office
Annual allowance for education and professional development assistance
$75 USD/month digital reimbursement
Access to the BetterUp platform for coaching, personal, and professional growth

Skills Required
8+ years of experience developing complex software products or platform capabilities
5+ years building production software in Ruby on Rails
Experience with relational databases such as Postgres and ORMs such as ActiveRecord
Experience building customer-facing or internal platform capabilities that translate backend systems into scalable product experiences
Excellent diagnostic and troubleshooting skills in distributed systems and production environments
Strong sense of ownership and responsibility for delivering high-quality, maintainable software
Experience working across team boundaries to connect backend/platform systems with customer-facing product or operational experiences
Experience using AI coding agents to accelerate development
Write high-quality, well-tested code and participate in code reviews
Interest and willingness to learn endpoint/agent-side development over time