Senior Strategic Renewals Manager

What You’ll Do
Own renewal negotiations end-to-end for a book of strategic, high-value accounts, leading commercial conversations directly with customer executives, procurement, and finance.

Forecast renewals in a consumption-based model by translating usage, pacing, and adoption trends into a defensible commercial projection, and hold the line when a customer’s self-reported forecast doesn’t match the data.

Build and negotiate pricing and packaging for usage-based agreements (committed-use, credit tiers, discount structures), structuring multi-year commitments that protect ARR and capture growth.

Identify expansion opportunities during the renewal motion by using usage, adoption, and customer goals to surface growth potential, then partner with the Account Executive to help shape the expansion strategy.

Quarterback cross-functional deal strategy across CS, Sales, Finance, RevOps, and Legal - aligning the internal team on a single commercial plan and clear next steps for each account.

Get ahead of churn and contraction risk with a clear point of view on value realization; lead the save and turnaround plays when an account is at risk.

Help shape the renewals motion as the function scales turning what works into a repeatable commercial motion, with the runway to lead a growing renewals team over time.

You’ll Love This Role If You
See a renewal as a commercial deal to be won, not a transaction to be processed, and you’ve carried a number against one.

Are at your best in a hard negotiation: a competing offer on the table, a budget freeze, a procurement team pushing for a cut. You hold value without losing the relationship.

Deep understanding of consumption-based revenue. You understand how usage, pacing, and commitment structures drive a renewal, and you can forecast and negotiate around all of it.

Want to operate as a strategic partner to customer executives, and you’re comfortable being the most commercially fluent person in the room.

It’s Important to Us That You Have
10+ years in commercial, customer-facing roles such as Strategic Account Management, Account Executive, and / or Renewals Manager, with a track record of carrying and hitting commercial targets.

Demonstrated track record owning and closing complex commercial renewals/expansions for strategic accounts at a consumption-based company.

A track record structuring multi-year, multi-product commercial agreements and navigating procurement, legal, and finance to close them.

Strong forecasting discipline and the commercial judgment to know when a forecast is real and when it needs to be challenged.

Comfort working AI-first, you already use AI tools to research accounts, model scenarios, and prep negotiations, and you’d expect to do more of that here.

It Would Be Great If You Had
Experience at a consumption-based company, AI, data, infrastructure, cloud, or communications.

Exposure to a technical or developer-focused customer base.

A point of view on how renewals should work in an AI-native company, and ideas for how to build it here.

Skills Required
10+ years in commercial, customer-facing roles (Strategic Account Management, Account Executive, Renewals Manager)
Proven track record owning and closing complex commercial renewals/expansions for strategic accounts at a consumption-based company
Experience structuring multi-year, multi-product commercial agreements and working with procurement, legal, and finance to close deals
Strong forecasting discipline and ability to translate usage/adoption trends into defensible commercial projections
Comfort using AI tools to research accounts, model scenarios, and prepare negotiations
Experience at a consumption-based company, AI, data, infrastructure, cloud, or communications
Exposure to a technical or developer-focused customer base
Ideas or point of view on building renewals motion in an AI-native company