Player Development Executive

What You'll Do
Develop and maintain strong relationships with premier players through providing services and building player loyalty.
Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.
Execute against all VIP policies and guidelines, including responsible gaming policies.
Compile and analyze data to identify trends to maximize player performance.
Proactively offers solution-based suggestions to help enhance the customer experience.
Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.

What You'll Bring
Bachelor's degree in a related field or 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
Demonstrated success in identifying and implementing strategies that improve operational efficiency.
Knowledge and ability to increase revenues and control expenses.
Must be able to obtain and maintain required State Gaming Licenses.

Skills Required
Bachelor's degree in a related field OR 5 years of experience in Gaming, Hospitality, Sales, or Marketing
Ability to obtain and maintain required State Gaming Licenses
Experience with VIP/customer relationship management and driving VIP sales metrics
Knowledge and ability to increase revenues and control expenses
Demonstrated success identifying and implementing strategies that improve operational efficiency
Execute and adhere to VIP policies and responsible gaming guidelines
Passion for improving the player experience, problem-solving, and promoting team positivity