Platform Professional Services Sr. Consultant

What You'll Do:

Work independently providing best-in-class delivery and integration services to a wide range of organizations and verticals

Act a trusted advisor to help lead customers to mature outcomes using next generation SIEM, log management, AI assisted investigations and SOAR features and functionality

Provide knowledge transfer of Falcon Next-Gen and other relevant Falcon modules to our customers

What You'll Need:

We’re looking for a colleague with a great compassion for taking care of customers and their challenges combined with well-rounded technical, analytical, and customer service skills. We want someone who appreciates the importance of teamwork but will also benefit from your proactive approach to solving challenges and helping external and internal parties. .

2+ years of experience working with log management/SIEM solutions (e..g, Falcon Next-Gen SIEM, Splunk, Chronicle, Exabeam, QRadar, Sumo Logic, etc) and SOAR (e.g., CrowdStrike Fusion, Palo Alto XSOAR, Splunk SOAR, Tines, Swimlane etc.) in a Security Operations role, a professional services consulting role or similar capacity.

Knowledge of skills and best practices related to log analysis, data onboarding, parsing, developing searches, dashboards, and reviewing alerts.

Intermediate (3+ years) knowledge of common cloud providers and their services such as AWS, GCP, and Azure, including hands on configuration of policies and integrations with applications.

Intermediate (3+ years) knowledge of supporting traditional IT Security functions such as directory services, authentication, networking, data storage, endpoint security.

Experience creating, interpreting and modifying configuration, automation and integration scripts with languages, tools and standards such as Python, Powershell, Javascript, YAML, REST API, GO, Cribl, Postman, etc..

Experience using an AI platform for development of integrations, synthesis of security data, assisting with code reviews.

Experience developing documentation and transferring knowledge of deployments to customers and internal stakeholders.

Experience translating your knowledge of customer requirements and experiences into feedback for internal product and engineering teams.

Occasional travel may be required (<25%).

Strong problem-solving, written and oral communication skills in English.

Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Bonus Points:

Experience working with pre-sales teams at a InfoSec software or services organization on technical scoping and requirements gathering, and with post-sales handoffs.

Recent (last 3 years) industry certifications with SANS, ISC2, Amazon, Microsoft, Google and other organizations within the Information Security domain.

Long term (6 months min) recent experience within a SOC performing analysis and triage of security incidents using a SIEM, Log Management and/or SOAR platform.

Extensive applied knowledge and integration experience, with demonstrable use cases with a generative AI platform.

Skills Required
8 years experience performing IT deployments or in an end user/customer environment
Strong understanding of AI and machine learning concepts for cybersecurity
Strong understanding of software deployment technologies
Very knowledgeable on Windows, Mac, and Linux platforms
Experience with AI-powered security tools and platforms
Knowledge of data science principles applied to security operations
Experience with security automation and orchestration platforms
Strong knowledge of Microsoft Office applications
Excellent communication and collaboration skills
Experience presenting technical AI content to various audiences
Strong experience in computer and network systems security
Solid analytical and problem-solving skills
Ability to manage work and prioritize customer projects proactively
Experience mentoring team members
Some experience leading a team to complete projects
Proven experience utilizing AI technologies to enhance decision-making and workflows
Ability to travel up to 25% of the time
Endpoint security (Falcon platform, AV, EDR)
Experience with machine learning models, NLP, anomaly detection, prompt writing
Programming for AI: Python, R, or similar
Software deployment tools: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec
Development scripting: PowerShell, Python, Bash, Batch
Host-based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation
Compliance: CIS Benchmarks, STIGs, PCI, HIPAA
Databases and logging: SIEM, MSSQL, Splunk, LogScale
Identity: Active Directory, Azure AD, SSO
Cloud platforms: AWS, Azure, GCP