Senior Technical Support Specialist

Job description

Established in 1946, Magen David Yeshivah is a Modern Orthodox K–12 independent school in Brooklyn, NY, serving approximately 1,300 students across two campuses. The school's mission is to ensure and globally support the continuation of the Sephardic Jewish tradition through exceptional Torah and secular education. We are seeking a Senior Technical Support Specialist to serve as a key member of the Technology Department. This is a 12-month, full-time, on-site position (five days per week) reporting to the Director of Information Technology. Key Responsibilities: • Provide timely technical support; manage daily tickets with proper documentation • Troubleshoot and resolve hardware and software issues • Provision and deploy Windows computers, Chromebooks, iPads, and MacBooks using deployment solutions • Provision new user accounts in Google Workspace, Active Directory, Entra ID, Adobe, and other systems • Maintain and proactively monitor infrastructure, servers, network equipment, and backups • Support and mentor Level 1 Technical Support staff • Set up and operate A/V presentations and livestreams for events and assemblies Required Qualifications: • Bachelor's degree in Information Technology or equivalent professional experience • 5+ years of help desk or desktop support; K–12 or educational environment experience a plus • Extensive knowledge of Windows, Chrome OS, and macOS troubleshooting • Hands-on experience with Cisco Meraki networking infrastructure • 3+ years of device management in Google Workspace, Jamf Pro, and Microsoft Intune • Working knowledge of Active Directory and Windows Server Compensation: $85,000–$95,000 per year. Benefits include comprehensive package, 403(b) with 5% company match, tuition reimbursement, and school-paid lunch.