Intake Specialist - Outbound

Your Impact:
Makes outgoing calls patients and scheduling various appointment types for multiple locations
Communicates professionally with patients
Appropriately documents and confirm requested appointment
Provides excellent customer service
Determines the most appropriate location, clinician, and appointment type needed for the patient
Manages incoming faxes from referral sources
Triages and route general inquiry calls
Contacts patient for no show/rescheduled appointments
Promotes the values of Hanger

Minimum Qualifications:
Required:

High school education or equivalent
Minimum of 2 years of related experience
Minimum good fit for the job, as determined by a skills assessment. Hanger will administer the assessment as part of the selection process.

Preferred

Experience in a medical office
Medical terminology knowledge
Experience with EMR systems (NextGen)
Spanish speaking
DME/Orthotic knowledge