Technical Support Engineer - Student Position

The Role

We're looking for a student to join our Support team, based in NYC as a Junior Technical Support Engineer. This is a rare opportunity to get hands-on experience with cutting-edge blockchain security products while still studying, and to grow with us. The role offers an opportunity to build a strong technical foundation while you study, with the potential to grow into a full-time role at Blockaid after graduation.

This role is meant for someone curious, sharp, and eager to learn - no prior professional experience required. What matters most is your ability to learn fast, think systematically, and grow into the role.

Work Format

This is a shift-based role - you'll work in rotating shifts. Exact scheduling will be discussed and coordinated to work around your studies as much as possible.

What You'll Do

Provide front-line technical support for Blockaid applications, learning to diagnose and resolve real customer issues
Get hands-on exposure to system performance, API integrations, and Web3 security concepts
Monitor system performance metrics, API health, and security incident alerts
Help maintain and improve playbooks, troubleshooting guides, and internal documentation
Work closely with our Engineering and Product teams and learn the product directly from the people who build it
Take on growing responsibility as you develop subject matter expertise

Requirements
Currently studying towards a degree in Engineering, Computer Science, or an equivalent technical field
Roughly 1–1.5 years remaining in your studies (so there's real runway to grow into the role and, ideally, transition to a full-time position after graduation)
Strong analytical thinking and a systematic approach to problem-solving
Ability to communicate technical issues clearly, follow through on customer inquiries, and know when to escalate.
Excellent written and verbal communication skills

Nice to Have

Curiosity about or enthusiasm for blockchain, crypto, and Web3 - this is a strong advantage, not a requirement