Billing & Collections Specialist

Role Overview
The Billing & Collections Specialist keeps our cash flow healthy by managing the billing-to-cash cycle for a portfolio of customer accounts. You’ll review and bill approved sales orders, apply client payments, follow up on past-due balances, resolve billing questions, and partner with Customer Success, Sales, and Support to keep customer relationships strong while we get paid on time.

Where You’ll Work:
As a remote-first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive.
With office locations in Bozeman, MT, Toronto, Canada, and Dublin, Ireland, you'll be part of a globally connected team. Whether you're working remotely or from one of our office locations, you'll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world.

What You’ll Do:
Review and invoice all approved sales orders in NetSuite accurately and on schedule
Apply incoming client payments promptly and accurately
Research and resolve billing disputes, short-pays, and unapplied cash, working with internal teams as needed
Contact customers by phone and email to collect past-due balances and secure payment commitments
Own every past-due account in your portfolio through resolution or escalation, reviewing AR aging daily to prioritize by balance, age, and risk
Document all collection activity and customer communications in the AR ticketing system
Escalate high-risk accounts, such as those nearing suspension per our collections policy, to the Billing & Collections Manager with a clear summary and recommendation
Support month-end close by reconciling AR aging to the trial balance
Track down the correct billing contact when invoices aren't reaching the customer, partnering with Sales and Customer Success
Perform other ad hoc tasks/projects related to your role as directed by the Billing & Collections Manager and/or Global Controller.

What You’ll Need:
Required

At least 3 years of accounts receivable, collections, or billing experience, including SaaS or subscription billing
Experience with an ERP system like NetSuite, Sage Intacct, or Great Plains
Track record of identifying the root cause of a recurring billing or collections problem and fixing it
Strong written and verbal communication skills, including comfort having firm but professional conversations about overdue balances
Solid attention to detail and accuracy with numbers
Intermediate Excel skills (e.g., lookups, pivot tables)
Ability to manage a high volume of accounts (hundreds per month) and shifting priorities
High school diploma or equivalent

Preferred

Experience with NetSuite
Experience with Salesforce
Experience with collections automation or payment portal tools