Escrow Servicing Specialist

Responsibilities:

Specific duties include, but are not limited to, the following:

Assist in the accurate and timely payment of all real estate tax escrowed items.
Setup contracts with CoreLogic to ensure accurate tax bill reporting.
Monitor outsourced vendor to track and disburse timely payments of all insurance escrowed items.
Ensure all credit union records are properly maintained and updated including upcoming bills and quarterly tax amounts.
Assist in the accurate and timely completion of scheduled escrow account analysis in accordance with bank, state and federal regulation and investor requirements.
Ensure the accuracy and timeliness of real estate tax information with our third-party servicer in accordance with bank procedures and state and federal regulations.
Ensure the accuracy and timeliness of insurance information with our third-party servicer in accordance with bank procedures and state and federal regulations.
Assist in ensuring the proper monitoring and handling of delinquent real estate taxes.
Ensure the accurate and timely payment of escrowed items, including homeowners’/flood insurance, private mortgage insurance and condo fees.
Review flood positive determinations for newly originated residential mortgage and home equity loans
Review and maintain accounts for monthly flood map changes.
Monitor member service requests and system exception reports, research and resolve issues.
Respond to inquiries from internal and external members related to escrow items.
Assist with maintaining all related written procedures in accordance with established bank standards and regulations.
Keep well informed of revisions and additions to state and federal regulations, investor servicing requirements and Bank policy.
Assist management on special projects and perform other servicing related duties as assigned.
Assist with training new employees.
Create procedures and review and update as needed
This position will be cross trained in additional functions within the escrow and investor reporting team to allow for appropriate levels of team back-up as well as potentially residential mortgage servicing items.
Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance
Perform other duties as required

Requirements:

Associates preferred, high school required.
Knowledge of the Harland Loan servicing system or similar servicing application a plus.

Competencies:

Comprehensive reading skills to review complex documents, procedures, and regulations.
Ability to work independently in a multi-tasking environment while meeting critical deadlines.
Computer literacy with proficiency in MS Office applications
Strong interpersonal communication with a focus on providing excellent member service.
Must have excellent organizational skills; be detail-oriented, accurate and self-motivated.