Assistant Store Manager

WHAT WE'RE LOOKING FOR
AVESTAN’s Assistant Store Manager is a Human Leader with the art of creating memorable experiences.

As an Assistant Store Manager joining our team in New York, you’ll play a key role in bringing the AVESTAN experience to life. Working closely with the Store Manager, you’ll help lead and inspire the team, deliver the highest standards of customer service, and create a welcoming, elevated environment for every customer.

You’ll contribute to building a strong team culture, supporting day-to-day store operations, and ensuring the store consistently reflects the AVESTAN experience - positively, pleasantly, and effectively.

This is a full-time role. This is a Fixed-Term Contract ending in November 2027.

WHAT YOU'D BE DOING IN THIS ROLE
Support the Store Manager in leading and supervising store staff across sales, operations, merchandising, and customer experience.
Motivate, coach, and develop team members to achieve and exceed KPIs and sales targets.
Assist with daily and monthly sales reporting and revenue tracking.
Support recruitment, onboarding, and training of team members in partnership with Recruitment and leadership teams.
Conduct team briefings, contribute to 1:1s and performance reviews, and provide ongoing feedback and coaching.
Support employee relations matters and help foster a positive, inclusive workplace culture.
Assist with store scheduling, payroll adjustments, attendance systems, and PTO management.
Ensure smooth day-to-day store operations, including inventory management, POS systems, omnichannel services, and compliance with company policies.
Maintain high standards of visual merchandising, health & safety, and operational excellence across the store.
Deliver exceptional customer experiences, support community partnerships and events, and help drive brand engagement.
Act as the Manager on Duty when required.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE
3+ years of retail or customer service experience, including 1+ years in a supervisory or management role, ideally within luxury, fragrance, beauty, fashion, or premium retail.
Strong leadership and communication skills, with the ability to coach, motivate, and develop a team.
Strong commercial and numerical skills, with proficiency in MS Office, particularly Excel and PowerPoint.
Excellent time management and problem-solving skills, with the ability to prioritise and support daily store operations.
Strong attention to detail and a passion for delivering exceptional, personalised client experiences.