IT Technician

What you’ll do:
Serve as the first point of contact via our service desk and support channels (walk-ups, email, chat): log, categorize, prioritize, resolve, or escalate with clear ticket notes and timely user updates.
Identity & access (Okta): assist with sign-in issues, MFA re-registration, factor resets, and basic SSO troubleshooting; coordinate with identity administrators for changes requiring elevated privileges.
Collaboration suites (Google Workspace & Microsoft 365): perform email troubleshooting, password resets, account unlocks/suspends, basic group membership updates, and license assignment under least-privilege roles.
Joiner/Mover/Leaver (JML): prepare equipment, provision/adjust access, recover assets, and de-provision accounts in line with policy.
Endpoint support: troubleshoot macOS/iOS (Apple-first) and foundational Windows issues: Wi-Fi/VPN, printing, peripherals, software installs/updates, and device configuration.
Device deployment & management: enroll and support Macs via Jamf (with Apple Business Manager/Automated Device Enrollment) and Windows devices via Microsoft Intune; follow build standards and compliance checks.
Asset management: track inventory and assignments, maintain stock levels, and ensure accurate records for audits.
Meeting room & AV readiness: perform routine checks, provide first-line support for conference rooms and events, and coordinate vendor engagement when required.
Office operations: support office moves/expansions and new technology rollouts; perform basic network smart-hands tasks (e.g., patching/labeling under guidance).
Knowledge & quality: create/update simple “how-to” articles and quick-resolution guides to drive first-contact resolution and consistent support.

Who you are:
This is an entry-level position suitable for someone starting an IT career.

Bachelor’s degree in STEM or related field.
People-oriented and emotionally intelligent communicator (in English); able to explain technical topics simply and de-escalate calmly.
Positive, team-oriented, and composed under pressure with a natural willingness to go the extra mile.
Strong problem-solver comfortable with ambiguity who takes ownership through to resolution.
Growth mindset with eagerness to learn and develop new technical skills in a fast-paced environment.
Demonstrable passion for technology, especially Apple (macOS/iOS), with a willingness to learn Windows.
Basic understanding of IT concepts (operating systems) and interest in Okta, Google Workspace, and Microsoft 365 administration.
Nice to have: CompTIA A+, Apple device support/deployment learning, Okta fundamentals, and Microsoft certifications.

What you’ll gain:
Meaningful responsibility from day one: own well-defined problems and see them through to resolution with support from experienced engineers.
Structured development: hands-on training and mentorship across Okta, Google Workspace, M365, Jamf, Intune, modern AV, and service-management practices.
Certification support: encouragement and resources to pursue industry-recognised certifications (e.g., CompTIA, Apple, Microsoft).
Clear progression path: opportunities to advance into IT Engineer, Senior IT Engineer, or specialise in areas like cybersecurity or network administration.
High-performance environment: collaborative team culture with high standards, constructive feedback, and continuous improvement.