District Operations Manager

Responsibilities

Uphold frontline employee safety through the adherence of Safety Policy compliance and the identification and execution of safety improvement opportunities.
Own the execution and adherence to the brand and relevant standards for all branch processes related to customer service, fulfillment and safety.
Oversee all direct report processes and accountability, to include hiring, retaining qualified team members and timely addressing of attendance/conduct/performance issues
Partner with peers and general managers, regional operations manager to share best practices including upselling products and customer acquisition.

Qualifications

Education: Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience. Must include a minimum of 2 years in a District Manager-level role or equivalent leadership position.
Customer Service & Operations: At least 2 years of experience in customer service and operations, preferably within a logistics, delivery, or field service environment.
People Leadership: Minimum of 2 years of experience in hiring, coaching, and managing direct reports, including performance management and team development.
Operational Management: At least 2 years of experience overseeing operational delivery processes, including workflow organization, safety compliance, and service execution.
Strong understanding of safety policies and demonstrated commitment to fostering and maintaining a high-safety culture in operational environments
Strong ability to work with a diverse customer base and operations department
Extensive experience managing and operating a delivery process ideally within the CPG markets
Ability to use sound judgement to weigh tradeoffs to arrive at a solution that works for all parties involved
Has the acumen to always deliver exceptional customer service
Ability to train, evaluate and coach direct reports
Ability to analyze data for continuous improvement