Customer Success Partner

About the role:

As a Customer Success Partner at INGENIOUS.BUILD, you will play a crucial role in managing accounts, improving our products, implementing solutions, building client relationships, upselling, and conducting technical demos for our innovative products within the Architecture, Engineering, and Construction (AEC) industry. We are seeking a dynamic individual who is passionate about technology, has a deep understanding of the AEC industry, and possesses excellent communication and technical skills.

In this position, you will:

Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by

Collaborate with both new and current INGENIOUS.BUILD customers, offering guidance, configuration assistance, educational support, and comprehensive documentation to ensure sustained success with INGENIOUS.BUILD

Build and maintain strong relationships with our clients in the AEC industry, serving as their primary point of contact for product-related queries, concerns, and support

Following internal processes to improve customers's Health, Increase retention, Risk Mitigation

Conducting periodic business reviews to ensure customers are getting value from INGENIOUS.BUILD

Gain a deep understanding of INGENIOUS.BUILD products, including their features and functions, and discern how they can effectively address challenges and generate solutions for your customers

Identifying opportunities to expand product adoption and revenue growth within existing client accounts, and develop strategies to upsell additional features, modules, or services

Bridging the gap between sales, product, and customer support, collaboratively focusing on building customer loyalty to reduce churn

Act as a Project Manager to coordinate amongst clients and INGENIOUS BUILD's teams

Skills and Experience:

2+ years of experience in a startup environment

Practical Knowledge of Construction or Engineering

Experience working with complex, multi-divisional, multi-geographical customers

Strong leadership, organizational & communication skills

Ability to create structure in ambiguous situations and design effective processes

Passion for technology and for being a part of a fast-growing SaaS company

Experience working with cross-functional teams (e.g. Sales, Product, Marketing)