Customer Service Manager

We’re a well-established building supply distributor seeking an organized Customer Service Manager to oversee service quality across our stores, coordinate incoming requests, and ensure timely follow-through across departments.

Responsibilities:

1. Manage incoming email orders and distribute them to the appropriate stores for timely processing.
2. Delegate tasks and follow up with staff to ensure requests are handled accurately and promptly.
3. Monitor phone and email correspondence for accuracy and professionalism.
4. Support store managers with customer inquiries and special requests, coordinating across departments to ensure resolution.
5. Investigate and resolve customer complaints involving billing, deliveries, and service.
6. Identify the root causes of recurring issues and coordinate practical solutions.
7. Maintain accurate customer account notes and track outstanding requests through completion.

Qualifications:

1. Customer service experience, including handling escalated issues and high email volume.
2. Confident delegating tasks when needed.
3. A self-starter who can work independently, prioritize tasks, and take ownership of responsibilities.
4. Strong organizational and time management skills.
5. Excellent verbal and written communication skills.
6. Attention to detail, accountability, and reliable follow-through.
7. Sound judgment when handling customer issues.
8. Flexible and adaptable, with strong problem-solving and interpersonal skills.

Location: Crown Heights, Brooklyn | Full-time, in-office

Schedule: Monday–Thursday, 8:00 AM–5:00 PM, with short Fridays.

Benefits:

1. Medical benefits.
2. Paid sick leave, vacation, and holidays.
3. A collaborative work environment with opportunities for growth and advancement.