Director of Operations - Brooklyn

Director of Operations | Brooklyn, NY $100,000 $115,000

About the Role: A nonprofit organization is seeking an experienced, hands-on Director of Operations to oversee daily operations and service delivery across its DFTA-funded Older Adult Centers in Brooklyn. Working alongside the Director, OACs, this role ensures centers run efficiently, staff are well-supervised, and all contractual and regulatory requirements are met. The ideal candidate is an organized, results-oriented operations leader experienced in managing people and multiple functions. Backgrounds in multi-site operations, healthcare, hospitality, or other complex service environments are welcome direct experience with older adult services or DFTA contracts is a plus but not required.

Key Responsibilities:

Operations & Program Management

Oversee daily operations, ensuring efficient, high-quality service delivery

Set and maintain procedures, schedules, and performance standards

Identify operational challenges and implement practical solutions

Coordinate facilities, supplies, food service, and transportation as needed

Maintain a welcoming, safe environment for older adults

Staff Supervision & Leadership

Supervise and evaluate center leadership and staff

Set clear expectations and hold staff accountable for results

Support recruitment, onboarding, and training with HR

Address personnel issues promptly and foster a collaborative team culture

Compliance & Reporting

Ensure compliance with DFTA contracts and regulatory requirements

Monitor documentation, attendance, and reporting deadlines

Support audits and inspections; develop corrective action plans as needed

Maintain accurate, audit-ready records

Budget & Resource Management

Monitor operating expenses, purchasing, and staffing resources

Support budget preparation and financial reporting with Finance

Identify cost-saving opportunities without compromising service quality

Stakeholder Coordination

Collaborate across Finance, HR, and program leadership

Monitor participant feedback and recommend improvements

Communicate effectively with funders, community partners, and vendors

Qualifications:

Bachelor's degree in Business Administration, Operations Management, Public Administration, Healthcare Administration, or related field preferred (equivalent experience considered)

5 7+ years of operations or program management experience, including staff supervision

Strong leadership, organizational, and communication skills

Experience monitoring budgets and ensuring compliance

Proficient in Microsoft Office; able to learn operational reporting systems

Able to work on-site and travel between center locations

Preferred:

Experience managing multiple locations

Background in senior services, healthcare, or human services

Familiarity with government-funded programs and contract compliance

Experience with NYC DFTA or similar government-funded contracts

Interested? Send your resume to: [email protected]