Services Supports Coordinator Residential

The Service Support Coordinator will collaborate with the clinical team in each residence to develop the Staff Action Plan and goals and supports based on Valued Outcomes and CQL POMS identified by the individual in their Life Plan document. The role of the Service Support Coordinator is to ensure an adherence to person-centered practices and to work with the team to provide current and relevant information to Direct Support Professionals so that they can promote and assist the individual to achieve maximum levels of independence. The Service Supports Coordinator is also responsible for the overall management of individuals’ case records, updating Residential Habilitation plans as required, scheduling and attending program planning meetings, writing monthly summary notes and submission of billing on a monthly basis. In addition to the activities listed above the Service Supports Coordinator will work with the Residential Managerial team to ensure that the program is in compliance with all OPWDD regulations and HeartShare standards.

Under the supervision of the Residential Managerial staff and the Senior Service Support Coordinator, the Service Support Coordinator will:

Ensure Comprehensive and Accurate Documentation:
Maintain current and accurate Life Plans, Staff Action Plans, Review Mintes and Levels of Care (LOC) on file for all participants.
Conduct quarterly reviews of case record documentation in accordance with HeartShare’s Policies, Protocols, and Practices.
Submit SSC quarterly case record review documentation to the Senior Service Support Coordinator in a timely manner.
Develop and Update Individualized Plans:
Create and update Staff Action Plans on a semi-annual basis or as needed.
Ensure these plans align with at least one Council on Quality and Leadership (CQL) Valued Outcome as identified in the individual’s Life Plan.
Coordinate Assessments and Meetings:
Develop schedules and conduct I AM Assessments and semi-annual Life Planning Team meetings.
Collaborate with residential clinical teams, care managers, day program or employment representatives, advocates, and involved family members.
Complete detailed written minutes to accompany Staff Action Plans, documenting progress and any modifications.
Facilitate DSP Training:
Train Direct Support Professional (DSP) staff on implementing habilitation services.
If unavailable, ensure the Residential Management team has the necessary resources to conduct training effectively.
Ensure Accurate Billing Documentation:
Work with the Residential Management team to verify billing documentation aligns with services outlined in Staff Action Plans.
Make monthly billing documentation accessible in PCARE for DSP staff by the first of each month.
Uphold Quality Assurance Standards:
Write monthly progress notes and ensure the collation and submission of billing documentation through PCARE to the fiscal department by the 15th of each month.
Engage in Clinical Oversight:
Attend at least one clinical meeting for each residence within the caseload on a monthly basis.
Regularly review and address clinical meeting minutes at all sites.
Provide Structured Communication:
Submit a regular schedule of site visits (minimum twice weekly/monthly) to the Senior Service Support Coordinator.
Provide weekly updates via email using the SSC weekly update form.
Promote Participant Well-being:
Safeguard the health, safety, comfort, and well-being of all program participants while respecting their civil, human, and legal rights.
Foster Collaborative Relationships:
Develop strong working relationships with other providers to ensure service delivery is person-centered and tailored to individual needs.
Facilitate communication with advocates, care managers, family members, and employment or day program representatives.
Ensure Cleanliness and Supervision:
Maintain a safe and clean environment for all program participants.
Ensure no participant is left alone or unsupervised inappropriately.
Maintain Confidentiality:
Protect the confidentiality of all program participants at all times.
Adhere to Reporting Protocols:
Comply with the Justice Center Code of Conduct and HeartShare’s policies for reporting incidents, including abuse and neglect.
Model Positive Behavior:
Handle difficult situations with positivity and professionalism.
Avoid gossip and negative discussions, remaining flexible and adaptable to change.
Exemplify Professionalism:
Serve as a role model for participants and staff, conducting oneself professionally at all times.
Enforce Organizational Standards:
Ensure compliance with the agency’s dress code.
Embrace Cultural Sensitivity:
Be sensitive and responsive to the cultural differences of participants and staff.
Commit to Professional Development:
Pursue growth opportunities through external training and workshops.
Maintain certifications in CPR/First Aid and SCIP as required.
Promote HeartShare’s Mission and Values:
Represent HeartShare in a manner that aligns with its mission, vision, and values.
Ensure all program staff uphold the organization’s core principles and policies.
Participate in Collaborative Initiatives:
Engage in internal committees and work groups, including HeartShare Residential Cluster meetings, as requested.
Perform Additional Duties:
Undertake additional tasks and initiatives as assigned by the supervisor or program management.
Qualifications
Bachelor’s degree in health, human services, or special education.
Proficiency using current computer technology including Microsoft Word, Excel, and Precision care software (PCARE).
Minimum three years’ experience working with individuals with intellectual disabilities.
Supervisory and training experience preferred.
Working knowledge of NYS OPWDD Individualized Residential Alternative (IRA) regulations.
Excellent oral and written communication and organizational skills and an ability to work autonomously.
Good interpersonal skills.