Director of Operations - 2647

Director of Operations | Brooklyn, NY · $100,000–$115,000

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About the Role: A nonprofit organization is seeking an experienced, hands-on Director of Operations to oversee daily operations and service delivery across its DFTA-funded Older Adult Centers in Brooklyn. Working alongside the Director, OACs, this role ensures centers run efficiently, staff are well-supervised, and all contractual and regulatory requirements are met. The ideal candidate is an organized, results-oriented operations leader experienced in managing people and multiple functions. Backgrounds in multi-site operations, healthcare, hospitality, or other complex service environments are welcome — direct experience with older adult services or DFTA contracts is a plus but not required.

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Key Responsibilities:

Operations & Program Management

• Oversee daily operations, ensuring efficient, high-quality service delivery
• Set and maintain procedures, schedules, and performance standards
• Identify operational challenges and implement practical solutions
• Coordinate facilities, supplies, food service, and transportation as needed
• Maintain a welcoming, safe environment for older adults

Staff Supervision & Leadership

• Supervise and evaluate center leadership and staff
• Set clear expectations and hold staff accountable for results
• Support recruitment, onboarding, and training with HR
• Address personnel issues promptly and foster a collaborative team culture

Compliance & Reporting

• Ensure compliance with DFTA contracts and regulatory requirements
• Monitor documentation, attendance, and reporting deadlines
• Support audits and inspections; develop corrective action plans as needed
• Maintain accurate, audit-ready records

Budget & Resource Management

• Monitor operating expenses, purchasing, and staffing resources
• Support budget preparation and financial reporting with Finance
• Identify cost-saving opportunities without compromising service quality

Stakeholder Coordination

• Collaborate across Finance, HR, and program leadership
• Monitor participant feedback and recommend improvements
• Communicate effectively with funders, community partners, and vendors

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Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Public Administration, Healthcare Administration, or related field preferred (equivalent experience considered)
• 5–7+ years of operations or program management experience, including staff supervision
• Strong leadership, organizational, and communication skills
• Experience monitoring budgets and ensuring compliance
• Proficient in Microsoft Office; able to learn operational reporting systems
• Able to work on-site and travel between center locations

Preferred:

• Experience managing multiple locations
• Background in senior services, healthcare, or human services
• Familiarity with government-funded programs and contract compliance
• Experience with NYC DFTA or similar government-funded contracts

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Interested? Send your resume to: [email protected]