Technical Customer Support Specialist

Technical Customer Support Specialist Location: Brooklyn, NY Schedule: Full-Time, In-Office Salary: $80,000–$100,000, depending on experience Position Overview A growing technology company is seeking an experienced Technical Customer Support Specialist to provide backend technical support to customers and help resolve day-to-day system issues. The ideal candidate has a background in technology and customer service, understands how to troubleshoot technical problems, and can work closely with multiple internal departments to ensure customers receive timely and effective support. Key Responsibilities Handle customer support inquiries and resolve technical issues. Troubleshoot system-related problems and guide customers through solutions. Coordinate with internal technical, development, operations, and other departments to resolve issues. Follow up on open support requests and ensure timely resolution. Identify recurring issues and communicate feedback to the appropriate teams. Maintain clear documentation of customer inquiries, issues, and resolutions. Help improve internal support processes and the overall customer experience. Qualifications Minimum of 3 years of experience in technical customer support or a similar technology-focused role. Strong understanding of IT systems and technical troubleshooting. Excellent communication and customer service skills. Ability to work collaboratively with multiple departments. Strong organizational skills and attention to detail. Able to manage multiple requests and prioritize effectively. Patient, resourceful, and solution-oriented.