Senior E-Commerce Compliance Manager

Position Overview:

A growing e-commerce organization is seeking a Senior E-Commerce Marketplace Account Health & Compliance Manager to protect and optimize marketplace operations across Amazon, Walmart, eBay, and other sales channels. This is a highly visible, hands-on role focused on maintaining account health, ensuring policy compliance, mitigating operational risks, and safeguarding revenue streams.

The ideal candidate is a marketplace expert who can independently navigate complex compliance challenges, resolve escalated issues, and implement proactive processes that prevent disruptions to business operations.

Responsibilities:

Own marketplace account health across Amazon Seller Central and other major platforms, monitoring performance metrics and ensuring accounts remain in excellent standing

Investigate and resolve policy violations, account suspensions, listing restrictions, and enforcement actions through appeals, escalations, and reinstatement processes

Manage intellectual property disputes, counterfeit complaints, authenticity claims, gray-market sourcing concerns, supplier verification, and brand-related issues

Monitor pricing compliance, MAP policies, listing suppressions, product eligibility requirements, and marketplace policy adherence

Oversee shipping and fulfillment performance, including late shipment rates, cancellation rates, tracking compliance, FBA/FBM issues, and order defect metrics

Monitor customer feedback, product reviews, A-to-Z claims, returns, chargebacks, and customer disputes to minimize account risk

Independently manage complex Seller Central and marketplace support cases, escalations, and communications with platform representatives

Identify compliance risks before they become account-threatening issues and implement corrective and preventative action plans

Maintain organized documentation including invoices, supplier records, authorization letters, sourcing documentation, and compliance records

Partner with purchasing, operations, warehouse, fulfillment, and leadership teams to resolve issues and protect marketplace performance

Qualifications:

5–7+ years of hands-on experience managing Amazon Seller Central and major e-commerce marketplace accounts

Proven success resolving account suspensions, policy violations, infringement complaints, listing restrictions, and complex appeals

Deep understanding of Amazon marketplace policies, account health metrics, compliance requirements, and seller performance standards

Experience managing Walmart Marketplace, eBay, and other third-party marketplace platforms

Strong knowledge of intellectual property protection, product authenticity requirements, and supplier documentation standards

Exceptional analytical, investigative, organizational, and problem-solving skills

Ability to work independently, prioritize urgent issues, and take full ownership of results

Strong written and verbal communication skills with experience managing high-level marketplace escalations

Proficiency with marketplace reporting tools, performance dashboards, and compliance tracking processes

Ability to thrive in a fast-paced environment where rapid issue resolution and risk mitigation are critical

Compensation & Benefits:

$115,000–$140,000 (depending on experience)

Comprehensive benefits package

Paid time off and company holidays

Opportunity to work directly with senior leadership and influence marketplace strategy

Professional growth and advancement opportunities

Exposure to large-scale marketplace operations across multiple sales channels

About the Employer:

The company is a rapidly growing multi-channel e-commerce organization with a significant presence across Amazon, Walmart, eBay, and other online marketplaces. The business is committed to operational excellence, compliance, and long-term marketplace success while delivering exceptional products and customer experiences. Its culture emphasizes accountability, proactive problem-solving, continuous improvement, and ownership. As the company continues to expand, it is investing in experienced marketplace professionals who can protect and strengthen its digital commerce infrastructure.