Medical Receptionist

A Brief Overview

Functions as a member of the Practice team working in both Front and Back Office Clerical and Clinical services

What you will do

Answers phone, schedules patient appointments in strict adherence to physician schedule, keeps abreast of physician’s overall routine schedule in order to contact physician with messages when he/she is not in the office. Assures that all messages are communicated accurately
Greets patients in a friendly and professional manner
Obtains completed registration forms for each new patient
Updates demographic profile at each patient visit
Collects payment for services rendered at the time of appointment and for any past due balances
Processes requests for patient medical records and/or patient information during office sessions (i.e., patient records, diagnostic test results, other healthcare facilities)
Reschedules patient appointments as needed (i.e., physician unavailable, delay in appointment schedule, cancellation of physician session)
Activate and deactivate phone service at the beginning and end of clinic session
Responsible for reviewing the physician on-call schedule with the phone service at the end of clinical hours (i.e., Monday - Friday and weekend hours)
Responsible for delivery of messages to staff throughout the day
Review and/or update patient insurance information
For managed care patients, follows established protocols for necessary authorizations from the patient for scheduled office visit
Depending on the practice, may obtain pre-authorization for various procedures ordered by the physician for individual patients, schedules the patient for the service
Distributes correspondence and patient information from patient medical records in accordance with established policies. Photocopies and processes forms
Opens, date stamps and distributes mail. Pulls medical record for all diagnostic test results and consults received, attaches mail to the chart for physician review. Performs follow-up required by physician when chart is returned
May be requested to substitute for other office personnel as trained
Adheres to Compliance Plan
Any other assigned duties by physician or manager

Education Qualifications

High School Diploma or equivalent experience Required

Experience Qualifications

1+ years experience Required

Knowledge, Skills, and Abilities

Medical Terminology and strong customer service skills required (High proficiency)