RESIDENT SERVICES COORDINATOR

Job Summary:

Under the direction of the Resident Engagement & Community Empowerment Department (“RECE”) Director, the Resident Services Coordinator performs duties that promote behaviors to encourage self-sufficiency    through resident engagement in various programs; develops and conducts community and individual needs assessments; establishes effective partnerships with social service providers, business community, community-based and educational organizations to facilitate service delivery for a broad range of supportive services based upon community/individual assessments; employment that includes job training, workforce development, apprenticeships and Section 3 recruitment; and performs other duties as assigned.

Essential Duties And Responsibilities:

The below statements are representative of the general nature and scope of work being performed by this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

.   Develops and conducts individual and community needs assessments; analyzes responses to provide appropriate individual referrals and on-going case management.

.   Meet with residents in a confidential setting, assess the needs of families for educational, training, employment, supportive and other services that will support their efforts for self-sufficiency and develop individualized action plans.

.   Assists in organizing and/or coordinates program workshops and social activities for residents based upon assessed needs.

.   Explores and develops new partnerships and programs to meet the self-sufficiency needs of residents.

.   Establish linkages with agencies and service providers in the community who will provide direct services to residents.

.   Coordinates activities involving programs of outside agencies that improve the quality of life for the residents.

.   Assists in developing agreements with partners and meets with partners/service providers as needed and appropriate to support and monitor services and programming.

.   Monitors resident concerns and identify methods for appropriate and expeditious resolution.

.   Gathers, analyzes, interprets and acts on all required data (resident needs assessments and community surveys) effectively and within set timelines.

.   Assists with identifying opportunities for program funding or program support from Federal, State, and local agencies including private and non-profit entities.

.   Compiles data and creates summary reports of all activities and services provided and assists with preparing applications and reports for grant funding.

.   Attend training/seminars, as needed, to stay abreast of new policies, laws, regulations, etc.

.   Assist in the production of publications that will provide updates to the public on resident employment and training programs.

.   Oversee life skills workshops and the Community Service program.

.   Attends Resident Council Organization meetings to provide information, support and assistance in the improvement of their communities, if applicable.

.   Ability to plan and implement programs, maintain records, and write reports and correspondence.

.   Ability to exercise good judgement.

.   Ability to establish and maintain positive interagency relationships.

.   Effective relationship building skills to facilitate referral process.

.   Ability to develop on-site programs of interest to residents.

.   Promote resident advocacy through participation in professional and community organizations.

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Education and/or Experience

Bachelor’s degree in human services, Social Work, Psychology, Public Administration, Public Policy, Sociology, Counseling, or a related field from an accredited college or university supplemented by a minimum of three.

Three (3) years’ experience in developing, implementing, managing, and supervising resident services programs, including Resident Council membership, and/or a combination of training and experience is required. Private and government sector managerial experience may supplement this requirement.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Mathematical Skills

Math skills advanced enough to draft or monitor budgets and create and process invoices.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have strong computer skills (MS Word, MS Excel and database data entry/compilation experience).