Technical Customer Support Specialist

Location: Brooklyn, NY
Schedule: Full-Time, In-Office
Salary: $80,000–$100,000, depending on experience

Position Overview

A growing technology company is seeking an experienced Technical Customer Support Specialist to provide backend technical support to customers and help resolve day-to-day system issues. The ideal candidate has a background in technology and customer service, understands how to troubleshoot technical problems, and can work closely with multiple internal departments to ensure customers receive timely and effective support.

Key Responsibilities

• Handle customer support inquiries and resolve technical issues.

• Troubleshoot system-related problems and guide customers through solutions.

• Coordinate with internal technical, development, operations, and other departments to resolve issues.

• Follow up on open support requests and ensure timely resolution.

• Identify recurring issues and communicate feedback to the appropriate teams.

• Maintain clear documentation of customer inquiries, issues, and resolutions.

• Help improve internal support processes and the overall customer experience.

Qualifications

• Minimum of 3 years of experience in technical customer support or a similar technology-focused role.

• Strong understanding of IT systems and technical troubleshooting.

• Excellent communication and customer service skills.

• Ability to work collaboratively with multiple departments.

• Strong organizational skills and attention to detail.

• Able to manage multiple requests and prioritize effectively.

• Patient, resourceful, and solution-oriented.