Insurance Customer Service Representative

Overview

We are looking for an energetic, action-oriented, enthusiastic, and tech-savvy Insurance Customer Service representative. You’ll be the first line of support for customers via phone and email. You will need to keep records accurate and support a smooth client experience.

Key Responsibilities:

• Serve as a first point of contact for incoming calls
• Provide administrative and operational support to team members
• Support the processing and organization of documents and correspondence
• Assist with payment-related inquiries and documentation
• Maintain and follow up on outstanding administrative items to ensure appropriate resolution
• Prepare and distribute reports or documentation as requested
• Maintain accurate logs and tracking tools to support departmental reporting and workflow
• Perform other support and administrative duties as needed to support the overall effectiveness of the team

Qualifications

• Strong customer service, client communication, and problem-solving skills, with clear English communication and writing skills.
• Comfortable with phone communication, typing, data entry, and everyday computer tasks; technical proficiency with Microsoft Office is preferred.
• Organized and detail-oriented, with the ability to manage client requests accurately.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person