Senior E-Commerce Marketplace Account Health & Compliance Manager

Position Overview:

A growing e-commerce organization is seeking a Senior E-Commerce Marketplace Account Health & Compliance Manager to protect and optimize marketplace operations across Amazon, Walmart, eBay, and other sales channels. This is a highly visible, hands-on role focused on maintaining account health, ensuring policy compliance, mitigating operational risks, and safeguarding revenue streams.

The ideal candidate is a marketplace expert who can independently navigate complex compliance challenges, resolve escalated issues, and implement proactive processes that prevent disruptions to business operations.

Responsibilities:

• Own marketplace account health across Amazon Seller Central and other major platforms, monitoring performance metrics and ensuring accounts remain in excellent standing
• Investigate and resolve policy violations, account suspensions, listing restrictions, and enforcement actions through appeals, escalations, and reinstatement processes
• Manage intellectual property disputes, counterfeit complaints, authenticity claims, gray-market sourcing concerns, supplier verification, and brand-related issues
• Monitor pricing compliance, MAP policies, listing suppressions, product eligibility requirements, and marketplace policy adherence
• Oversee shipping and fulfillment performance, including late shipment rates, cancellation rates, tracking compliance, FBA/FBM issues, and order defect metrics
• Monitor customer feedback, product reviews, A-to-Z claims, returns, chargebacks, and customer disputes to minimize account risk
• Independently manage complex Seller Central and marketplace support cases, escalations, and communications with platform representatives
• Identify compliance risks before they become account-threatening issues and implement corrective and preventative action plans
• Maintain organized documentation including invoices, supplier records, authorization letters, sourcing documentation, and compliance records
• Partner with purchasing, operations, warehouse, fulfillment, and leadership teams to resolve issues and protect marketplace performance

Qualifications:

• 5–7+ years of hands-on experience managing Amazon Seller Central and major e-commerce marketplace accounts
• Proven success resolving account suspensions, policy violations, infringement complaints, listing restrictions, and complex appeals
• Deep understanding of Amazon marketplace policies, account health metrics, compliance requirements, and seller performance standards
• Experience managing Walmart Marketplace, eBay, and other third-party marketplace platforms
• Strong knowledge of intellectual property protection, product authenticity requirements, and supplier documentation standards
• Exceptional analytical, investigative, organizational, and problem-solving skills
• Ability to work independently, prioritize urgent issues, and take full ownership of results
• Strong written and verbal communication skills with experience managing high-level marketplace escalations
• Proficiency with marketplace reporting tools, performance dashboards, and compliance tracking processes
• Ability to thrive in a fast-paced environment where rapid issue resolution and risk mitigation are critical

Compensation & Benefits:

• $115,000–$140,000 (depending on experience)
• Comprehensive benefits package
• Paid time off and company holidays
• Opportunity to work directly with senior leadership and influence marketplace strategy
• Professional growth and advancement opportunities
• Exposure to large-scale marketplace operations across multiple sales channels

About the Employer:

The company is a rapidly growing multi-channel e-commerce organization with a significant presence across Amazon, Walmart, eBay, and other online marketplaces. The business is committed to operational excellence, compliance, and long-term marketplace success while delivering exceptional products and customer experiences. Its culture emphasizes accountability, proactive problem-solving, continuous improvement, and ownership. As the company continues to expand, it is investing in experienced marketplace professionals who can protect and strengthen its digital commerce infrastructure.