Director of Property Operations

Director of Property Operations

Brooklyn, NY – On-site
$150K DOE

 

Position Overview

A growing real estate investment and development company is seeking an experienced Director of Property Operations to lead its property management division.

The ideal candidate has a strong background in property management, proven experience leading teams, and the ability to take ownership of operational and financial performance. This role requires an energetic, hands-on leader who thrives in a fast-paced environment, can build structure, and drive results across a portfolio of properties.

Key Responsibilities

• Lead and manage the property management department, driving team performance, accountability, and operational efficiency.

• Take ownership of property-level NOI, operating and capital budgets, revenue growth, and expense management.

• Oversee leasing strategy, pricing, brokers, applicant approvals, renewals, occupancy, and tenant retention.

• Manage commercial and industrial lease negotiations and ensure effective lease administration.

• Oversee rent collections, arrears, payment plans, and financial reporting.

• Manage property maintenance, preventive maintenance programs, unit turnovers, renovations, and capital projects.

• Oversee vendors, contractors, bidding, contracts, inspections, and quality of completed work.

• Ensure compliance with NYC property regulations, including HPD/DOB, Local Laws, fair housing, rent stabilization, and applicable housing programs.

• Address property violations, insurance requirements, tenant escalations, emergencies, and legal matters in coordination with counsel.

• Conduct regular property visits and maintain hands-on oversight of field operations.

• Coordinate property handoffs and lease-up of newly developed buildings.

• Build and improve departmental systems, processes, technology, and operational efficiencies.

• Establish performance goals, track key metrics, and provide regular reporting to executive leadership.

Qualifications

• 3+ years of property management or real estate operations experience, with multi-property portfolio experience preferred.

• Proven experience leading and managing teams required.

• Strong knowledge of the NYC real estate market and property regulations required.

• Experience managing property budgets, financial performance, and NOI.

• Strong financial and analytical skills, including proficiency in Excel.

• Knowledge of building maintenance, construction, and capital projects preferred.

• Strong leadership, organizational, communication, and problem-solving skills.

• Energetic, proactive, and comfortable working in a fast-paced environment.

• Ability to build structure, improve processes, and hold teams accountable.

• Comfortable balancing high-level leadership with hands-on field involvement.

• Strong comfort with technology, software, and AI-driven tools required.

• Experience with property management software; Rent Manager is a plus.

• Commercial and industrial property experience is a plus.

• Valid driver’s license required.

 

Email resumes to: [email protected]