Manager, Individual Giving

POSITION OVERVIEW

The Manager of Individual Giving will serve as a key member of the individual giving team and an active participant in making strategic decisions as we grow this critical revenue base for Sanctuary’s work. In conjunction with the Director of Individual Giving, they will manage a large and growing portfolio of over $3.5 million, and will be responsible for developing strategies for the cultivation, solicitation and stewardship of individual donors and family foundations. This position is part of Sanctuary’s 14-member development staff, responsible for securing over $13M in private revenue each year.

This position is currently a hybrid model with in-person work two days a week.

RESPONSIBILITIES

Strategy and Engagement

In collaboration with Director of Individual Giving and Chief External Relations Officer, develop engagement strategies and goals for individual donors, with an emphasis on major donors.
Work with the Director of Individual Giving to manage the prospect pipeline and moves management program.
Maintain a portfolio of donors and serve as manager for approximately 100 individuals in the $1,000 - $5,000 range.
Generally engage with donors through written correspondence, telephone contact, personal face-to-face meetings, and email.
Prepare written materials including reports and proposals for individual supporters.
Develop and operationalize the stewardship plan for major donors, including preparing notes for the CEO’s discussions with donors.
In collaboration with the Director of Special Events, create events to advance donor engagement and manage or facilitate smaller cultivation events as needed.

Campaigns

In collaboration with Director of Individual Giving and Chief External Relations Officer, develop strategy and oversee the Annual Appeal ($1.3 million year-end giving campaign), including strategies for growth and solicitor engagement.
Independently manage smaller campaigns for specific programs (e.g. Camp Hope, Back to School, Mother’s Day, etc.)
Oversee Sanctuary’s monthly donor program, including growth and segmented communications strategies.

Tracking Performance

Monitor performance around retention, increased support and outreach to current donors and prospects.
Prepare annual revenue and expense projections for individual giving campaigns; review and assess projections on a regular basis.
Oversee tracking of donor engagement in Raisers Edge.
Perform other department or related duties or special projects as directed by the Director of Individual Giving and the Chief External Relations Officer.

Organizational Relationships

Reports to the Director of Individual Giving.
Assigns tasks to the Development Assistant, as well as in-office interns and volunteers assigned to work with individual donors and special events.
Works closely with other Development staff, particularly the communications and volunteer teams.
Works with the communications team on strategy and messaging for texting platform.
Serves as staff point person for Young Professionals Council.
Interfaces regularly with leadership of Sanctuary’s many affinity groups, including the Board of Directors and Presidents Council.
Interacts and coordinates with staff throughout the agency.
Requirements
Bachelor’s degree and at least 3-5 years of development experience at a comparably sized organization, with a focus on major donors (social services sector preferable)
Exceptional organizational skills and attention to detail
Exceptional interpersonal skills (with ability to work well with a wide range of people) and sense of humor
Exceptional written and oral communication skills
Very strong managerial skills
Ability to work independently and make, enforce, and meet deadlines
Ability to work under pressure, prioritize, and multi-task
Flexible schedule to accommodate evening meetings
Facility with Outlook, Word, and Excel required
Knowledge of Raiser’s Edge preferred
Strong commitment to the mission and goals of Sanctuary for Families