Field Service Representative

Responsibilities

Collaborate with military customers to gain a full understanding of their operational needs and/or issues(s) to be resolved
Effectively manage time to respond to service calls in a timely fashion
Complete system installations, troubleshooting procedures, and perform system operational checks
Troubleshoot and resolve technical issues as they occur
Provide system administrative support and possible training to technical users
Work with software integration team to test and deploy new software releases

Requirements
Bachelor's degree in Information Technology
Ability to obtain a CompTIA Security Plus certification prior to starting
Must have prior military experience (MOS 5974 preferred), familiar with the software maintainer side of Marine Corps software systems
Willing to travel CONUS or OCONUS
Ability to identify issues and research fixes
Experience with Networking, VMWare, physical servers, switches, and routers
Self starter, able to work well within a team environment, having good interpersonal skills, and ability to work effectively with customers
Willing to work off-hours as specific needs dictate and willing to assume more responsibility as required
Up to 35% Travel to Camp Lejeune, Charleston, Maryland, etc.
MUST be a US Citizen
Must possess active DoD Secret Clearance or the ability to obtain one