Business Technology Partner

Responsibilities:

Serve as a trusted technology partner to business leaders, developing a deep understanding of business priorities, operating models, processes, challenges, and future needs
Translate business goals into technology strategies, roadmaps, requirements, use cases, success criteria, and scalable solutions aligned with organizational priorities
Identify and advance opportunities to improve business outcomes through technology, data, automation, AI, digital capabilities, process simplification, and improved user experiences
Design, build, configure, test, and support Salesforce capabilities, including automation, integrations, reporting, dashboards, data models, security, and custom development as needed
Rapidly evaluate emerging platforms and create proofs of concept, prototypes, or pilots that validate feasibility, document outcomes, and inform investment or production decisions
Facilitate alignment across business, Technology, Quality, Regulatory, Legal, Finance, and other stakeholders on priorities, requirements, timelines, governance, risks, and tradeoffs
Support planning and prioritization of technology initiatives based on business value, strategic alignment, risk, complexity, dependencies, resources, and expected benefits
Maintain visibility into initiative progress, portfolio performance, milestones, dependencies, delivery issues, stakeholder concerns, and measurable business outcomes
Ensure solutions appropriately address scalability, integration, data, security, privacy, compliance, operational support, and long-term sustainability requirements
Communicate technology strategies, roadmaps, project status, risks, decisions, and recommendations clearly to business and Technology leadership
Requirements:

Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, or a related field
Minimum of 5 years of experience across technology business partnering, business analysis, IT consulting, product management, technology strategy, digital transformation, Salesforce development, or related disciplines
Hands-on Salesforce development and administration experience, including solution design, configuration, automation, security, data modeling, reporting, integrations, APIs, and deployment practices
Ability to rapidly learn new platforms, build proofs of concept or prototypes, evaluate outcomes, and translate successful solutions into scalable, secure, supportable implementations
Proven ability to partner with business leaders, understand strategic objectives, and translate business needs into technology strategies, roadmaps, requirements, and measurable outcomes
Strong understanding of enterprise systems, integrations, data, digital capabilities, architecture, business operations, financial considerations, and organizational priorities
Demonstrated ability to manage multiple initiatives, competing priorities, dependencies, stakeholders, risks, and decisions in a fast-paced, high-growth environment
Strong analytical, problem-solving, communication, relationship management, influencing, and cross-functional collaboration skills
Ability to explain complex technology concepts, risks, and tradeoffs in clear business terms and translate strategy into actionable plans and priorities

Preferred Qualifications:

Experience in technology business partnering, IT strategy, enterprise technology, or digital transformation within healthcare, medical devices, life sciences, or another regulated environment
Salesforce Platform Developer I, Platform App Builder, Administrator, or comparable Salesforce certification
Experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, or relevant industry solutions
Experience with cloud platforms, data and analytics, AI, automation, ERP, CRM, integration platforms, or other enterprise technologies
Experience with healthcare operations and enterprise revenue cycle management platforms such as NikoHealth and Brightree, telephony or contact center platforms such as Dialpad and Twilio, and related integrations
Experience supporting AI or automation initiatives from opportunity identification through implementation and adoption
Experience developing technology business cases, investment proposals, and multi-year roadmaps
Familiarity with Agile, product management, project management, DevOps, and business process improvement methodologies
Experience managing technology vendors, consultants, or other third-party partners
Experience supporting enterprise system implementations or major technology transformation initiatives
Experience with change management and driving adoption of new technology capabilities
MBA, master’s degree, or relevant technology, project management, product management, or business analysis certification

Key Measures of Success:

Alignment of technology investments and roadmaps with business priorities and organizational strategy
Strength of relationships and effectiveness of partnership between business functions and Technology
Successful delivery and adoption of strategic technology initiatives
Measurable business value generated through technology, including productivity improvements, cost savings, revenue enablement, improved scalability, or operational efficiency
Effective prioritization and management of the technology portfolio supporting assigned business areas
Adoption and effective utilization of new technology capabilities
Reduction of technology, operational, security, and business risks
Progress against agreed technology roadmaps, milestones, and strategic priorities
Ability to identify and implement opportunities for automation, AI, process improvement, and digital transformation
Successful creation and evaluation of proofs of concept that accelerate learning, reduce solution risk, and inform technology investment decisions
Quality, scalability, security, reliability, and adoption of Salesforce solutions delivered for the business