Certified Medical Assistant

Operational Excellence:

Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection

Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations

Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction

Patient Support:

Oversee the daily operations and management of clinical therapies under the direction of the psychiatric clinician

Greet and room patients, obtain weight and vitals, review any relevant medical information and current medications, administer medications as indicated and ordered

Review all screeners related to patient’s appointment and alert psychiatric clinician if abnormal or high scores are reported

Provide clear patient instructions and education regarding treatments

Ensure all relevant documentation and consents are signed before starting treatment

Ensure adequate medication dosages and confirm accurate dose before administration of medication

Before starting treatment ensure correct patient identification is obtained, chairside

Monitor and assess patients thoroughly throughout their stay

Maintain all clinical logs to ensure compliance and accuracy

Ensure clinic prep is complete for the next shift

Review intakes and collaborate with psychiatric clinician, regarding new patient paperwork

Establish professional relationships with new and existing patients

Timely submission of charting and documentation requirements for each patient

Maintain an orderly configuration for the storage of supplies, including expiration dates and sufficient levels of the required supply

Monitor and report inventory requirements needed for daily operation

Maintain and comply with DEA regulations of controlled substances

Maintain a safe and clean working environment by complying with procedures, rules, and regulations

Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)

Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy, including arranging medication deliveries

Ensure accuracy of patient pharmacy information in the medical record

Assist in coordination of internal and external referrals for specialty services care