Onboarding Manager

About the Role
As an Onboarding Manager at Mangomint, you'll guide beauty and wellness business owners through their software transition, serving as their accountability partner during a critical 2-3 week implementation period. You'll own a pipeline of 30-35 new accounts monthly, directly impacting our mission to make every salon and spa more profitable.

As an Onboarding Manager at Mangomint, you will…

Guide customers through the adoption of Mangomint by managing their onboarding journey, documenting goals, providing product training via virtual meetings, and configuring their accounts for a smooth rollout

Leverage beauty/wellness industry knowledge to provide relevant guidance and build credibility with business owners

Identify and focus on accounts showing clear activation potential, investing energy where there's highest engagement

Connect Mangomint features directly to customer pain points and business goals

Confidently position Mangomint Payment Processing as a core part of activation, connecting it directly to customer business goals

Create tailored onboarding plans that prioritize the most valuable features first

Collaborate with cross-functional teams, including engineering, product, sales, and marketing, to continuously improve the onboarding experience and address customer feedback

What We're Looking For
3+ years of experience in a customer-facing role such as onboarding, implementation, customer success, account management, or consultative sales

Prior experience in the beauty/wellness industry or experience supporting service-based small businesses is strongly preferred

Comfortable working in a metrics-driven environment and owning outcomes tied to activation, adoption, and customer success

Proven ability to manage multiple customer onboarding projects simultaneously and keep timelines, follow-ups, and internal coordination on track

Strong written and verbal communication skills, including the ability to confidently set expectations, navigate difficult conversations, and build trusted customer relationships

Proactive and solutions-oriented, with strong problem-solving skills and a high level of ownership and accountability

Tech savvy- comfortable with Salesforce, Slack, text messaging, video calls, and multiple communication platforms, plus the ability to master new software and teach complex concepts to business owners

Ideal time zone: Central, Mountain, or Pacific