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Reports to: Director of Registration
Position: 1 position; full time
Work setup: At least 4 days a week in the office; at least 4 night shifts a week
About the Role
Mayanot Israel, a leading Birthright Israel trip provider based in Jerusalem, brings thousands of
North American students to Israel every year in partnership with Chabad on Campus. The
Registration Communications Agent keeps our shared applicant channels answered: the Registration
email inbox, SMS, phone/voicemail, WhatsApp and chatbot. It is a hands-on role for someone who
writes clearly, works fast and enjoys helping applicants and parents get answers.
Key Responsibilities
● Channel Coverage & Triage
● Answer routine questions by email, SMS, phone, WhatsApp and chatbot.
● Route group issues to Group Registration Managers, policy ones to the Director.
● Leave eligibility, assignment and exception decisions to the Registration managers.
● Templates & Campaigns
● Keep templates, FAQs and scripts up to date; flag missing or outdated information.
● Send scheduled reminder campaigns for applications, interviews and documents.
● Work with Marketing on chatbot, automation and landing-page issues.
● Reporting
● Track volume, response times and recurring questions to improve templates.
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Qualifications
● Excellent written and spoken English (Hebrew not required), with strong service judgment.
● Extremely organized; comfortable working several live queues and deadlines at once.
● Strong tech aptitude: CRM, email/SMS platforms, phone systems, WhatsApp and chatbots.
● Good judgment about what to answer directly and what to pass on.
● Ability to convey passion for Am Yisrael, Eretz Yisrael, and the Chabad approach to Jewish life and learning.
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