Outbound Customer Service Representative

What You'll Do

·        Connect with prospective patients through outbound calls and help schedule appointments.

·        Engage warm and new leads using established call guides and best practices.

·        Build rapport, identify patient needs, and confidently overcome concerns or objections.

·        Accurately document patient information within our CRM system.

·        Maintain a high level of professionalism, empathy, and customer service on every interaction.

·        Collaborate closely with hearing care professionals and clinic teams to ensure a positive patient experience.

·        Meet and exceed daily, weekly, and monthly appointment goals.

·        Contribute ideas and support initiatives that improve team performance and patient satisfaction.

What Makes You Successful

·        Proven success in outbound calling, appointment setting, inside sales, or retention roles.

·        Comfortable making high-volume outbound calls (150+ daily).

·        Strong communication skills and a confident, professional phone presence.

·        Ability to build trust quickly and guide conversations toward positive outcomes.

·        Resilient, goal-oriented, and motivated by achieving results.

·        Coachable and eager to learn new skills and best practices.

·        Strong time management, organizational, and multitasking abilities.

·        Proficiency with CRM systems and Microsoft Office applications.

·        A positive attitude and commitment to being a supportive team member.

·        A desire to succeed in a team environment

·        Positive attitude and receptive to coaching

Qualifications

·        Minimum 6 months of call center, inside sales, appointment setting, or related experience.

·        Demonstrated track record of meeting or exceeding performance goals.

·        Experience handling objections and converting opportunities into appointments preferred.

·        High level of computer proficiency and data entry accuracy.

Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
High proficiency with written correspondence
Strong problem-solving and organizational skills
Self-sufficient and passionate about success