Scheduling Coordinator II

Job Description
Description
The Scheduling Coordinator II is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role among this group, mentoring and training less experienced staff. Assists in oversight of front desk and office activity in the absence of the Supervisor.

Responsibilities
1. Schedules
patient FPA appointments and updates practice management system.

2. Collects
patient demographics and insurance information and enters into practicemanagement system.

3. Verifies
patient insurance coverage prior to appointment and advises patient of anyinsurance referrals or authorizations needed.

4. May
schedule patients appointments for tests or consults.

5. May
initiate reminder calls for next days appointments.

6. Trains
and mentors less experienced Scheduling Coordinator and administrative staff,and discusses issues of concern with Supervisor.

7. May
perform duty as liaison between Scheduling Coordinator staff and AdministrativeAssistants in addressing patient concerns.

8. Participates
in customer service initiatives, patient satisfaction surveys, ACD andappointment reporting.

9. May
participate and offer input into the Performance Appraisal process with the Supervisor.

10. Performs other related
duties.

Qualifications
High School diploma/GED
3 years secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment