Warehouse Quality Control Specialist 2

B & H
Job Description

Job Title:

Warehouse Quality Control Specialist 2 - 1st Shift

Division/Department:

Fulfillment

Reports to:

Approved By:

Viewed By:

Human Resources- NJF

Scheduled Hours:

Monday - Thursday 8am-5pm & Friday 8am-1pm

Last Reviewed:

Job Overview:
The Fulfillment QC will provide overall support to specific departments within the fulfillment center. The ideal candidate will support quality assurance and continuous improvement within our warehouse and distribution operations. This individual will be responsible for analyzing quality data, investigating customer complaints, identifying recurring issues, and partnering with cross-functional teams to implement effective corrective actions.
The ideal candidate will have strong Microsoft Excel skills, excellent analytical and problem-solving abilities, and experience working with data to identify trends, investigate discrepancies, and improve operational performance. This role requires the ability to manage and analyze large data sets, prepare detailed reports, track quality metrics, and determine root causes of customer concerns related to order accuracy, product condition, fulfillment errors, and other warehouse quality issues.
The successful candidate will use a data-driven approach to help reduce errors, improve warehouse processes, support customer satisfaction, and maintain high quality standards throughout the fulfillment process.

Essential Responsibilities:

Analyze warehouse quality data and customer complaint trends to identify recurring issues and opportunities for improvement.
Investigate customer complaints involving order accuracy, missing items, product damage, and fulfillment errors.
Perform root cause analysis and recommend corrective actions to prevent recurring quality issues.
Utilize Microsoft Excel to analyze large data sets, prepare reports, and track quality metrics.
Collaborate with warehouse operations, inventory, and customer service teams to resolve discrepancies and quality concerns.
Monitor quality performance, document investigation findings, and track corrective actions through resolution.
Identify process improvements to reduce errors, improve operational accuracy, and enhance customer satisfaction.

Additional Responsibilities:

As assigned by the Manager

Specific Knowledge, Skills and Abilities:

Prior Quality control in warehouse experience needed
Must be able to lift 50lbs independently
Extended periods of standing/walking
Prepare management reports and using data to support operational decisions.
Ability to resolve pallet math and strong attention to detail and analytical thinking
Familiarity with quality metrics, performance dashboards, continuous improvement, and corrective action processes.
Strong computer knowledge is required
Must be able to operate a hand scanner to enter data into a Warehouse Management system

Preferred Education, Experience and Licenses:

Experience working in a warehouse environment
Familiarity with B&H processes, culture, and product lines
Previous or current knowledge of B&H policies and procedures

Physical Environment/Occupational Risks

Occasionally required to lift items, and packages up to 50lbs
Occasional use of a manual pallet jack

B&H is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity