Field Service Engineer I

Position Overview
Quest International is seeking a Field Service Engineer I to install, maintain, troubleshoot, and repair medical, industrial, electronic, and electro-mechanical equipment at customer locations throughout the New York territory.

This position provides an opportunity to build a long-term career within Quest's Field Service organization, with advancement opportunities based on experience, technical proficiency, and demonstrated performance.

Key Responsibilities
Install, maintain, troubleshoot, and repair electronic, electro-mechanical, medical, and industrial equipment at customer locations.

Diagnose equipment failures using digital multimeters and other diagnostic tools, isolate failed components, and complete preventive and corrective maintenance.

Work independently in the field while maintaining accurate service documentation and professional communication with customers and Quest support teams.

Qualifications
High school diploma or equivalent and at least 1 year of relevant hands-on technical, equipment-repair, maintenance, or field-service experience.

Experience troubleshooting electro-mechanical equipment, wiring, electronic components, and using a digital multimeter or comparable diagnostic equipment.

Valid driver's license, reliable transportation, and ability to travel up to 80% of the time, including overnight assignments.

Field Service Career Progression
FSE I — Developing Field Service Engineer
Pay Range: $20.00–$22.00 per hour DOE

1+ year of relevant technical, equipment-repair, maintenance, or field-service experience.

Demonstrated experience with basic electro-mechanical troubleshooting, wiring, electronic components, and diagnostic tools.

Developing the ability to independently perform preventive maintenance, corrective maintenance, equipment diagnosis, and customer-site repairs.

FSE II — Experienced Field Service Engineer
Pay Range: $23.00–$26.00 per hour DOE

3+ years of relevant hands-on technical or field-service experience.

Demonstrated ability to independently diagnose and repair electronic and electro-mechanical equipment using multimeters, schematics, wiring diagrams, and other diagnostic tools.

Proven ability to manage more complex customer-site repairs, component-level troubleshooting, preventive maintenance, and corrective maintenance independently.

FSE III — Senior Field Service Engineer
Pay Range: $26.00–$29.00 per hour DOE

5+ years of advanced field-service, equipment-repair, or comparable technical experience.

Advanced ability to diagnose complex equipment failures, perform root-cause analysis, and resolve escalated technical issues independently.

Demonstrated ability to provide technical guidance, support, and mentoring to other field-service personnel.

Preferred Qualifications
Experience servicing optical equipment.

Basic Command Line or PowerShell knowledge.

Technical education, industry certifications, military technical training, or comparable technical training.

Additional Requirements
Ability to perform the essential functions of field-service work, with or without reasonable accommodation.

Willingness to complete Quest International's required pre-employment Human Performance Test and other applicable pre-employment requirements.

Ability to work independently at customer locations while maintaining professional customer-service and documentation standards.