Customer Experience Representative

Key Responsibilities
Client Relations & Showroom Reception

Elevated Client Welcome: Serve as a brand ambassador for walk-in clients; provide a warm welcome, qualify needs, and ensure seamless introductions to the appropriate team member.
Communication & Inquiry Management: Oversee the showroom's main phone line, ensuring calls are handled with a pleasant demeanor and inquiries are transferred efficiently.
Digital Relationship Tracking: Maintain the integrity of the sales pipeline by logging all client visits into HubSpot and ensuring accurate data entry within company systems.
Operational Stewardship: Manage daily administrative workflows, including calendar scheduling and the procurement of showroom essentials from vendors like Uline and Amazon Prime.
Cross-Functional Support: Provide dedicated administrative assistance to both the sales and support teams to streamline showroom operations.
Showroom & Inventory Standards: Uphold the STARK aesthetic by maintaining a presentable showroom environment and managing the sign-out/organization of samples and inventory.

Client & Brand Experience
Brand Representation: Maintain a consistent and elevated brand presence across all physical and digital client-facing touchpoints.
Client Feedback: Proactively gather and share client insights to help leadership refine and improve service standards, internal processes, and content strategy.
Collaborative Engagement: Partner with internal teams to enhance overall client satisfaction and drive next level brand engagement.
Sales Oversight: Call Account Managers out to the Showroom when their clients arrive for appointments.
Event Coordination: Assist with catering and setup for any onsite events at the showroom, maintaining the highest quality of presentation to stay consistent with our heritage representation.

Qualifications & Skills
1–3 years in luxury retail, hospitality, or a showroom environment preferred.
Bachelor’s degree preferred.
Proficient in office suites; comfortable leveraging AI and innovative tools to streamline workflows.
Familiarity with CRM (HubSpot) and social media platforms (Instagram/Pinterest) is a plus.
Interest in interior design, textiles, or luxury home brands is preferred.
Positive demeanor, organized, and strong attention to detail.