Head of Commercial Process Excellence

Who we are looking for
We're looking for an experienced process excellence practitioner who has actually built the kind of processes that teams use — not ones that get drafted, launched, and quietly abandoned. You've spent 7-10+ years deep in commercial operations, GTM operations, or process excellence, and you've learned through hands-on experience that the gap between a well-designed process and a forgotten one usually comes down to adoption, documentation, and continuous reinforcement. You know Lean principles—process flow analysis, consistent procedures, cause investigation, and PDCA—not as theory but as tools you use daily. You are comfortable applying them in a commercial, non-manufacturing context.

What sets you apart is that you treat AI as a working instrument rather than a talking point. You've hands-on deployed LLM-based workflows, automation, and AI-assisted analytics to cut manual effort out of repeatable commercial tasks, and you're genuinely energized by evaluating new tools and figuring out how to make them stick for people with very different levels of technical comfort.

This role sits at the intersection of Lean rigor, commercial strategy, and applied AI, working in close partnership with the VP of GTM Operations, market leaders, Strategic Account Managers, the deal desk, and the Enterprise Lean Team. You'll have real latitude to identify where the organization's commercial processes are breaking down, design the "least waste way" to fix them, and build the institutional memory that keeps the organization improving — treating every gap as a system problem to solve, not people problem to handle.

What you get to do
Identify commercial process gaps across sales, business development, and deal execution, and design best-in-class workflows grounded in Lean principles and RLOS
Build and deploy AI-powered workflows — LLMs, automation, and AI-assisted analytics — to reduce manual effort in tasks like proposal generation, CRM hygiene, and documentation
Serve as the commercial team's go-to expert on practical AI applications, evaluating and recommending new tools as the landscape evolves
Own standard work and SOPs across the commercial organization, including governance, version control, and accessibility
Lead organizational change for process transformation — collaborator alignment, resistance management, and adoption planning
Design and deliver modular, role-specific training that drives lasting adoption, reinforced through ongoing touchpoints
Monitor process alignment, diagnose drift, and close gaps through coaching and refresher interventions
Maintain a documented evolution log and run a formal continuous improvement cadence — process reviews, retrospectives, and data-driven prioritization — reporting progress to the VP of GTM Operations
What you bring to the Team
Proven experience in commercial operations, GTM operations, process excellence, or a closely related function
Demonstrated, hands-on experience deploying AI tools (LLMs, automation platforms, AI-assisted analytics) in a commercial or operational context
Working knowledge of Lean methodologies — value stream mapping, standard work, root cause analysis, PDCA — applied in a commercial or non-manufacturing environment
Experience building SOPs and standard work documentation at an organizational scale
Strong facilitation and training skills, with comfort delivering to mixed-experience audiences
Analytical fluency, with the ability to use data to diagnose process problems and measure improvement outcomes

Preferred
Background in a PE-backed industrial, manufacturing, or multi-site commercial environment
Lean Six Sigma certification (Green Belt or higher) or an equivalent continuous improvement credential
Experience in a commercial operations or revenue operations role within an engineering-intensive B2B company
Familiarity with CRM platforms, GTM Ops tooling, and CLM systems
Experience building AI-enabled training or knowledge management systems
Exposure to Aerospace & Defense, Robotics & Intelligent Automation, Life Sciences, Electrification, or Energy & Environmental Solutions markets