Family Room Associate - Temporary

Essential Functions:

This individual is accountable for all Family Room operations, assisting and supporting team members, guests, and facility maintenance in accordance with established policies and operating procedures.
As an extension of Ronald McDonald House New York, this individual will represent the organization and will work closely with the House team and hospital management.
Uphold policies concerning eligibility of people permitted to use the Family Room.
Imperative to maintain communication with key medical staff and relevant personnel as well as parents/legal guardians of pediatric patient.
Responsible for enforcing operations, procedures and policies
Be consistent with the mission of RMH-NY in providing support and service to guests in specific pediatric departments:
Establish and maintain effective relationships with key stakeholders including families, donors, hospital management and other RMH-NY internal key relationships

Responsibilities:

Participate in outreach for designated hospital units to encourage caregivers coming into the Family Room
Associates will support navigation to and from the Family Room, helping caregivers find their way from CHAM units and outpatient areas as needed.
Associates will also collaborate closely with the Family Learning Place (FLP) team at Montefiore, who handle Family Room referrals and access coordination for families.
Provide supplies for ongoing operation of the Family Room (snacks, laundry supplies, refreshments, creamers, cups/napkins) daily
Maintain Log Book that oversees the Day-to-Day Operations and record quantitative measure of the impact of families served
Assist in the execution of non-clinical programs/events to increase family engagement and build awareness
Report matters of concern in a timely manner to the Assistant Director of Wellness and Family Rooms and/or the Manager/Coordinator of Family Room
Be attentive and observent of all parts of the space/facility to ensure a safe and secure environment for all staff and guests.
Serve as a resource for families, guests, staff, volunteers, donors and other community members.

Qualifications & Competencies

High School Diploma or equivalent
Minimum of two (2) years’ experience in a guest facing role; previous hotel, hospital, special event or hospitality experience a plus
Must be able to work nights and weekends
Experience and proficiency with Microsoft Office skills (Excel/Word/PowerPoint)
Strong organizational and administrative skills; ability to maintain a clean and welcoming environment for guests
Strong written and verbal communication skills; positive and respectful interpersonal skills
Ability to remain professional yet compassionate when interacting with families in crisis
Hospitable demeanor when interacting with caregivers, medical staff or visitors
Experience working with children, people with disabilities or illness a plus
Ability to collaborate and participate as a flexible, responsive team member
Ability to work independently, make decisions problem solve, and adhere to priorities e
Demonstrates ability to effectively listen, evaluate and react to sensitive members, provider and internal/external clients.
Bi-lingual preferred (Spanish, Bangla, and Arabic)

Additional

Equal Employment Opportunity

Ronald McDonald House New York believes that all employees are entitled to equal employment opportunity. We do not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, sex, gender, age, marital status, national origin, sexual orientation, disability, veteran status, citizenship status, or any other legally protected characteristic, provided they meet the mental and physical requirements of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work for this position is performed primarily in office settings or hospitals. Some outdoor work is required.
This is largely a sedentary role; however, some filing is required. This may require the ability to lift files, open filing cabinets, and bend or stand as necessary
This position may require standing or walking for extended periods during major events.

Work Environment

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The office for this position is located in the same facility where RMH-NY provides temporary accommodations to pediatric patients and their families while the patients undergo active medical treatment at area hospitals. For some RMH-NY guests, treatment may include radiation therapy. While radiation therapy is never administered at RMH-NY, there is the potential for trace radioactive material to be present in guests who have undergone such treatment. Based on radiation measurements performed throughout RMH-NY, it is not expected that individuals working at RMH-NY will receive radiation doses exceeding the general public exposure limit of 100 millirem per year.
The office for this position is located in the same facility where families reside temporarily. The building is open and staffed 24 hours a day, 7 days a week. Some holiday, weekend, and evening work may be required.
The noise level in the work environment is moderate to loud. Noise levels may increase due to the presence of families and children residing in the building, as well as guests and musical performers participating in special events.
This position operates in an office environment and routinely uses standard office equipment, including computers, telephones, photocopiers, filing cabinets, and fax machines.

Travel

Some local day travel will be necessary for this role
Some domestic travel, including overnight stays, may be required.

Other

This job description provides an overview of the major duties, activities, and responsibilities required for the role.
This description is not intended to be a complete listing of all tasks associated with the role.
Responsibilities may change based on the needs of the organization.