Independence & Safety Program Manager

Jewish Family Service of Greater New Orleans (JFS), founded over 75 years ago, serves Greater New Orleans residents regardless of race, religion, disability, gender or sexual orientation. The Independence & Safety Program Manager is an entry-level role that runs the Medical Guardian Personal Emergency Response System (PERS), a device that helps older adults live safely and independently at home. The role reports to the Chief Impact Officer.

Responsibilities:
• Manage the day-to-day sales, marketing, customer service and administration of the Medical Guardian program
• Travel to customer homes to install PERS devices
• Track equipment issues and incident reports, maintain inventory, process new subscribers and deactivate returned devices
• Draft an annual strategic marketing plan and represent JFS at community events and presentations
• Work with the Chief Financial Officer on budget development and monitoring
• Recruit, train and supervise program volunteers

Qualifications:
• Bachelor's degree required, preferably in a related field
• 2+ years of customer service experience and 1–2 years of marketing experience
• Ability to analyze data and track KPIs
• Excellent written communication and public speaking skills
• Proficiency in MS Word, Excel and cloud-based software
• Valid driver's license and reliable transportation for local travel

Salary: $45,000

Benefits:
JFS subsidizes 80% of medical, dental and vision insurance, matches 403(b) contributions, and offers 15 vacation days and 10 sick days a year. JFS is closed most federal and Jewish holidays.

To Apply:
Send a cover letter explaining your interest, along with three professional references, to [email protected].