Membership Manager

Key Responsibilities
New Members
Lead introductory calls and tours with prospective and new members
Send welcome emails and thoughtful follow-ups to help new members get connected.
Write new member bios to introduce members to the Board and the wider community.
Renewals, Dues, and Billing
Manage the annual membership renewal process from start to finish.
Hold sensitive, confidential conversations with members about special dues arrangements, and manage those arrangements over time.
Answer member billing questions with clarity and care.
Write the text for member statements and monitor their accuracy.
Follow up on unpaid memberships and tuition with tact and persistence.
Process membership resignations respectfully and keep records current.
High Holy Days and Events
Manage High Holy Day ticketing for members and guests.
Staff several services and community events per month as the welcoming membership presence.
Field accessibility requests and work with colleagues to ensure every member can fully participate.
Reporting and Planning
Produce weekly membership reports for staff.
Prepare membership reports for the Board.
Help develop and track the annual membership budget.
Qualifications
2-3+ years of experience in membership, donor relations, customer service, or a similar people-facing role, ideally in a nonprofit or Jewish communal setting;
Warmth, discretion, and sound judgment, especially in sensitive conversations about finances;
Strong email management skills;
Able to manage many deadlines across a busy annual calendar;
Comfort with CRM databases, spreadsheets, and reporting; experience with a membership or donor management system is a plus;
Clear, friendly writing for emails, statements, and member communications;
A collaborative team player who can step into an established team, learn its systems, and contribute right away;
Knowledge of or experience in the Jewish community is a plus;
Available to work during the High Holy Days and adjust hours for seasonal needs;
Eager to join a staff culture built on trust, mutual respect, and inclusion, in a progressive Jewish community that is widely diverse in background, practice, and political viewpoints.