Distribution Specialist

About the Role

As a Distribution Specialist, you'll play an essential role in helping retirement plan participants access their retirement benefits accurately, efficiently, and in compliance with IRS and Department of Labor regulations.

You'll serve as the primary point of contact for retirement plan distributions, loans, required minimum distributions (RMDs), hardship withdrawals, and force-out requests while partnering closely with Relationship Managers to deliver exceptional client experiences.

This position offers the opportunity to develop specialized retirement plan knowledge while working with an experienced, supportive team dedicated to providing outstanding service.

What You'll Do

Client Support

Serve as a primary contact for plan sponsors and participants regarding retirement plan distributions, hardships, RMD’s, forceouts and loan requests.
Respond promptly and professionally to client inquiries by phone and email.
Partner with Relationship Managers to provide exceptional client service.
Communicate clearly and effectively throughout the distribution process.

Distribution Processing

Prepare and process a high volume of retirement plan distributions, including loans, hardship withdrawals, required minimum distributions (RMDs), and force-out transactions.
Review plan documents and Summary Plan Descriptions (SPDs) to ensure participant eligibility.
Calculate participant vesting accurately.
Update participant vesting information.
Access multiple recordkeeping platforms to obtain required information and documentation.
Manage each request from initiation through completion while maintaining accuracy and timeliness.
Utilize Pension Pro to manage workflow.
Work with the various recordkeepers.

Compliance

Ensure all transactions comply with plan provisions and applicable IRS and Department of Labor regulations.
Maintain complete and accurate documentation.
Meet established processing deadlines while maintaining a high level of quality.

What Makes You Successful

Our most successful Distribution Specialists are professionals who:

Enjoy helping clients and teammates.
Have exceptional attention to detail.
Thrive in a fast-paced, deadline-driven environment.
Learn quickly and enjoy expanding their knowledge.
Communicate professionally and confidently.
Take ownership of their work.
Are dependable, organized, and accountable.
Work well independently while also contributing to a collaborative team.

Qualifications

Required

Working knowledge of IRS and Department of Labor regulations governing retirement plan distributions, including loans, hardship withdrawals, required minimum distributions (RMDs), and force-out transactions.
A minimum of two to three years of retirement plan distribution processing experience in a TPA environment.
PensionPro or PensionPal expertise.
Working knowledge of various record keepers.
Strong Microsoft Office and computer skills.
Excellent keyboarding and data entry skills.
Strong organizational and time-management abilities.
Ability to manage multiple priorities while maintaining accuracy.
Excellent verbal and written communication skills.
Ability to receive direction, adapt to changing priorities, and work collaboratively.
Commitment to ongoing professional development through training and continuing education.

Preferred but not required

Associates or Bachelor's degree