Career Services Coordinator

Job Description
Description of Program

The Pathways for Access to Careers and Employment (PACE) program is a new career services initiative funded by NYC's Human Resources Administration working with adults and youth, ages 18+, receiving public assistance. PACE is designed to improve employment and training outcomes and provides individualized career planning, skills development, credential attainment, employment preparation, job placement and retention services.

General Job Desciption

The Career Services Coordinator provides individualized workforce development services to adult job seekers, supporting career exploration, job readiness, and employment placement. The role delivers assessments, career coaching, and referrals while collaborating with internal teams and community partners to connect clients to opportunities. This is a performance-based position responsible for managing an active caseload, maintaining accurate documentation, and meeting monthly program and placement benchmarks.

Key Responsibilities

Conduct assessments with new clients to determine employment readiness level
Refer clients to employment/training opportunities and to internal and external recruiting events.
Work closely with colleagues to match employer needs/job orders with the skills and qualifications of jobseekers.
Manage a schedule for training, client assessment and individual career advisement with placement targets results
Maintain a large caseload and manage timely case notes for each client
Assist caseload with creating or revising resumes
Review resumes and assess candidates eligibility for specific job openings
Conduct workshops to help build candidates skills and improve their chances of employment
Input data into database and generate reports for trainings
Other duties as assigned

Qualifications
Minimum Qualifications

High School Diploma or GED required; college coursework or degree in a related field preferred, or equivalent relevant experience.
Minimum of 2-3 years of experience in workforce development, social services, case management, human resources, education, counseling, or a related field.
Experience working with diverse populations, including individuals facing employment or socioeconomic barriers.
Proficiency in Microsoft Office applications (Excel, Word, Outlook, and Teams) and ability to accurately enter data, track outcomes, and generate reports.
Bilingual in Spanish, Kreyol, Russian or Mandarin preferred
Strong coaching, communication, and interpersonal skills, with the ability to motivate clients toward employment and education goals.
Ability to manage an active caseload, maintain accurate documentation, and enter data into case management or database systems.
Ability to work effectively in a fast‑paced, team‑based environment and collaborate with internal staff and external partners.