IT Support Assistant (Multiple Positions) - Provisional

IT Support Assistant (Multiple Positions) - Provisional

GENERAL DUTIES

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include as:

-Operating, transporting, adjusting, and installing/configuring computing and related equipment

-Communicating with technology users and staff to understand, identify, document and resolve problems

-Performing simple repairs to computing and related equipment.

MINIMUM QUALIFICATIONS

High School Diploma, G.E.D., or equivalent

Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology

Demonstrated English Language proficiency

A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

OTHER QUALIFICATIONS

Preferred Qualifications:

• Experience supporting Extron and Crestron systems.

• Experience with classroom instructional technology.

• Familiarity with Microsoft Teams, Zoom, lecture capture, and hybrid learning technologies.

• Basic knowledge of TCP/IP networking, VLANs, and Power over Ethernet (PoE).

• Familiarity with help desk ticketing systems.

• Strong documentation and organizational skills.

Personal Attributes

• Customer-focused mindset with a commitment to service excellence.

• Patient, empathetic, proactive, and technically curious.

• Good written, oral, and interpersonal communication skills.

• Ability to function effectively as a team player and proactive problem solver.

• Ability to multi-task and manage time efficiently.

Well-organized and detail oriented.

Work Environment & Schedule

• Work is performed across classrooms, lecture halls, computer labs, and event spaces.

• Ability to move, lift, and set up technology equipment.

• Position requires frequent walking between campus locations.

• Must be able to respond to classroom technology issues with minimal notice.

• Occasional support of campus events outside normal business hours may require evening or weekend hours.