Licensed Optical Supervisor

Job Description
Warby Parker is searching for an Optical Supervisor to join our growing team of in-house optical professionals. In this role, you'll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you're helping longtime WarbyParker fans or first-time wearers, you'll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at how our glasses are made.) Acting as a keyholder to the store, you'll help open and close up shop as well as maintain internal operations. As a leader of the team, you'll foster an upbeat and productive work environment for the opticians and retail advisors. Our ideal candidate is an energetic self-starter and a lifelong learner who's eager to help Warby Parker grow. Sound like your cup of tea? Read on!

What you'll do

Optical duties

● Work directly with customers to help meet all of their eyewear needs

● Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy

● Check that our finished eyewear meets our optical standards, as well as customer requirements and requests

● Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

● Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards

● Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions

● Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like

● Help maintain general store systems, inventory databases, and business operations

● Foster and support a productive, positive employee culture in your store

Who you are

● A licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states, with 2+ years of experience, including supervisor responsibilities

● Passionate about the eyewear and retail industries

● A clear, effective, and professional communicator-you can break down technical terms for customers to easily understand

● Dedicated to going above-and-beyond to make customers (and your teammates!) happy

● An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment

● Extremely detail-oriented, cool under pressure, and capable of juggling a wide range of responsibilities

● Open-minded-you're constantly learning and challenging what you know

● Someone who takes your work very seriously, but not yourself

● Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.

For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.

For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Some benefits of working at Warby Parker for full-time employees:

Health, vision, and dental insurance
Life and AD&D Insurance
Paid sick leave1
Paid Holidays1
Vacation days per year1
Retirement savings plan (401(k))
Parental leave (non-birthing parents included)
Short-term disability
Employee Stock Purchase Plan
Employee Assistance Program (EAP)
Bereavement Support
Optical Education Reimbursement
Free eyewear
And more (just ask!)
Some benefits of working at Warby Parker for part-time employees:

Employee Assistance Program (EAP)
Employee Stock Purchase Plan
Free eyewear
Paid sick leave2
And more (just ask!)