New Family Coordinator

New Family Coordinator $25 $35/Hour

About the Role:

A healthcare company is hiring a New Family Coordinator to own the first conversation every new family has with the organization, from introducing services and gathering intake documentation to handing each family off to the right case manager. This role is the front line of the intake process: it answers early questions, guides families through paperwork, and makes sure nothing falls through the cracks between first contact and case manager assignment. It calls for someone organized, patient, and warm with people, who can work independently while keeping families informed at every step.

Key Responsibilities

New Family Onboarding

Serve as the first point of contact for new families and introduce them to available services

Gather necessary information and documentation to prepare each family for a smooth transition

Answer initial questions about the process and services

Case Manager Coordination

Coordinate the handoff of each family to the appropriate case manager

Match families with the right case manager based on their needs

Support & Communication

Maintain clear, consistent communication with families throughout onboarding

Assist families in completing required forms and documentation

Provide excellent customer service and address concerns that arise during the transition

Qualifications

Strong communication skills and the ability to engage with families

Excellent organizational skills and attention to detail

Ability to work independently and as part of a team

Empathy and patience with families going through the intake process

Previous experience in customer service or case management is a plus, but not required

Interested? Send your resume to: [email protected]